AUTO EUROPE ROME, ITALY Car Rental Reviews

ROME, IT - Reviewed by RODRIGO - January 06, 2023

" User friendly. "

" Staff was super helpful and cordial "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GINO - December 21, 2022

" This was my first experience with Auto Europe and it was excellent. "

" This was my first experience with Citroen and overall it was excellent. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LUIGI - September 27, 2022

" Efficient and friendly "

" We were satisfied with car and staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RICCARDO - August 03, 2022

" Very responsive and helpfull staff "

" It was a great experience. Pick up as well as drop off was smooth and easy and the car was great for our trip. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FERDINANDO - July 28, 2022

" Great experience. "

" Great experience and helpful staff. This is the reason I keep coming back. Thanks "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LUCA - July 15, 2022

" Pick up and drop off very efficient. "

" Pick up and drop off very efficient. Professional staff. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by SERGIO - September 20, 2020

" Affordable rates good service "

" Good service kind staff at desk "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by KRISTY - September 16, 2020

" Phenomenal, I will only ever use Auto Europe when renting cars in Europe. The experience was seamless, nice to have everything included and no weird hidden fees. Customer service were very helpful and quick. "

" Everything was fast, no issues with the car, drop off was quick. No unexpected upselling or charges. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by SIMON - January 25, 2020

" EASY AND EFFICIENT "

" CAR PROVIDED WITH HALF A TANK OF DIESEL "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BRIAN - January 10, 2020

" Amazing! Everything worked out perfectly! "

" Great and speedy service. The original car they gave me was not big enough to fit our entire luggage, so we were immediately given a different more suitable vehicle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VAN HOANG NAM - December 13, 2019

" Excellent "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANGELO - October 14, 2019

" Excellent service "

" Excellent service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DONATO - September 22, 2019

" No 1 "

" Great service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DOMENICO - September 21, 2019

" Excellent and professional company. Great and helpful staff. Wouldn't consider any other company. "

" Fast and courteous service Very pleased "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JAY - September 21, 2019

" Car was good. Staff were friendly. No issues other than marking the pre-existing scratches to the car. "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANGELO - September 19, 2019

" Very efficient and conve4. "

" It took us two hours to get the car after a nine hour plane ride. Totally disorganized! "

Overall Value: 10
Efficiency of Counter Staff: 1
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ROME, IT - Reviewed by PATTY-MAY - September 12, 2019

" Great service! "

" Great service, convenient location. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by WILLIAM - September 10, 2019

" Very efficient given number of people renting. "

" Worked well. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANDRO - June 30, 2019

" Efficiency, quality of rental , excellent price . "

" Very good , will recommend. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BRIAN - June 25, 2019

" no problem, lady was helpful when i booked via phone. "

" The counter experience took way too long over an hour & half! Guy behind the counter was ok, did not have the car i originally booked ended up with a Fiat Qubo not too much room to be honest. used to air con as well none in the rental vehicle, picky i know but it helps on plus 30C days. "

Overall Value: 8
Efficiency of Counter Staff: 5
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHAEL - June 24, 2019

" Great "

" Amazing "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LEONARDO - June 19, 2019

" Great experience "

" I had absolutely no problems, all went very smooth from car pick up to drop off. Got exactly the car I had requested and it was in super condition. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FERDINANDO - June 19, 2019

" Pleasant and efficient experience. "

" I would not rent from anyone else. Great people and service. Thank you !! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FRANCESCO - June 15, 2019

" Very pleased with service and price "

" Very pleased but I found the vehicle to be very scratched up and it was the only one we could choose.Overall very satisfied. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ROME, IT - Reviewed by PETER - June 11, 2019

" very good "

" Great company, very efficient "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANN - June 06, 2019

" I had to change my pick up time. It was a quick phone call- and the agent was able to save me some money. Quick process to collect the car in Rome, vehicle was exactly as advertised, and drop-was seamless too. I would highly recommend Auto Europe and Europcar. "

" Best experience with a rental car company - anywhere. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by THOMAS - April 14, 2019

" Always professional. never had a problem. Thanks for the great service. "

" On pick up was charged for refueling vehicle and told amount would be credited if vehicle returned with full tank. On pick up, tank was not full which we only discovered about 15 minutes after leaving airport when gauge registered 7/8 full. Took picture of gauge with date and time. After filling, again took pictures of gauge when full and showing distance to empty. Took picture again as gauge reached 7/8 full. Vehicle had been driven approximately 150K before we picked it up with the understanding it had a full tank. Hertz said, in spite of the pictures documenting our claim, they could not offer any financial compensation. After some further discussion, they reluctantly provided a coupon offering 10% discount on a future Hertz rental. As such, this limits me to dealing directly with Hertz unless Auto Europe will accept a Hertz voucher. In all likelihood I will not use the voucher and Hertz for future rentals and chalk this up to a negative experience with Hertz. "

Overall Value: 8
Efficiency of Counter Staff: 6
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANTONIO T - December 13, 2018

" Great experience overall, good car, good people. Returned car early and left keys in drop box. "

" Very good experience, no aggressive upselling and I didnt have to wait in line. There was an acceptable car available which is very important. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by CHRISTIAN - December 05, 2018

" It was fine. The information was accurate and there were no additional hidden costs or unpleasant surprises. I would use Auto Europe again and I would recommend it to others. "

" The car was not very clean. The car was not the model advertised and we were disappointed with the "or similar" option. It would be more accurate to say something like "the size of ..." instead of naming the model and saying "or similar" since the "or similar" seems to be not as desirable as the model advertised. That said, the price was good, the staff was good, the pick up and drop off was good so overall it was a positive experience. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 6

ROME, IT - Reviewed by PIERRE - November 21, 2018

" Excellent service on phone and price match "

" Very good service at desk "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ORLANDO - November 12, 2018

" Keep up the good work. "

" Found all employees very courteous and professional. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by PAUL - November 12, 2018

" Very good value. The cost of rental was very reasonable and the vehicle was equal to what was promised. "

" Very good service from the staff at the pickup location. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FRANCOIS - November 10, 2018

" Easy and always reliable booking for Asia (Turkey), North America and Europe. Renting a car in South America is not on par. But I recommend Auto Europe every time I have the occasion to do so to whomever is looking to rent a car. "

" Great car (Fiat 500L), great price, easy pick-up, easy return, knowledgeable and courteous staff at pick-up counter. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LUC - November 01, 2018

" The car was ready to go when we arrived. It was the exact choice of car. Everything was clean, good service ! "

" We came back with the car 1 hour later. We advised EuropCar to inform them that there have some problems to go back with the car because roads were closed and we add to change our itinairy and take another roads far from Europcar office. We mentioned that when we returned the cart and they confirmed that we won't be charge for this inconvenient (out of our control). Returning home in Canada we received a bill of 1 day more charged to our credit card. In your contract, it is mentioned : if we advise us of a delay, no charge. We didn't understand this decision.... (jlnormandin@videotron.ca) "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 8
Condition of the Vehicle: 10

ROME, IT - Reviewed by EDWARD - October 26, 2018

" Very positive "

" Very positive "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JAMES - October 24, 2018

" All questions or concerns I had were answered prior to departure. Everything went smoothly at rental desk in Rome. Your service was excellent and I will definitely use again. "

" The rental went smoothly, offered an upgrade at little cost, very nice. However, the tires on the vehicle were quite worn and I had some concern there. Tire light was on soon after i left rental office. Other than that the car was fine. I will definitely recommend and use your rental service again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by PARAIC - October 22, 2018

" Very good "

" Very good "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOHN - October 20, 2018

" There were no issues with the vehicle, service was quick both at pickup and drop off. I will rent from Auto europe on our next trip and recommend them to friends and family. "

" The service at Termini station was quick and efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by BRUCE - October 18, 2018

" Easy to arrange Much cheaper than others Great insurance coverage "

" Great vehicle No fuss return "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GIUSEPPE - October 14, 2018

" very efficient provided the best available prices very quickly "

" Car pickup was very long, it took almost 2 hours and the car was not clean. Car drop off was efficient. "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by JOSEPH - October 13, 2018

" to date, my experience with Auto Europe has been very positive "

" At pick-up, car was not very clean; tank was not full (so I had to do some guesswork in order to dropp it off with the same amount of fuel); one of the headlights did not work; oil change was due, which resulted in a warning flashing continuously on the dashboard during the time I drove it - very annoying; at dropp-off, there was an overflow of returning cars, causing stress to the Europcar employee and to customers alike there being not enough space to park the car at the proper place "

Overall Value: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 5
Condition of the Vehicle: 5

ROME, IT - Reviewed by KENNETH - October 13, 2018

" Auto Europe is our go to company to rent cars in Europe. We have recommended your company recently to two friend who used your services to rent cars in Italy. In short we trust you your employees are friendly and professional. "

" The condition of the car wasn't great the exterior was clean the interior was full of sand even where the spare tire is stored. Obviously the people who rented the car before us spent a lot of time at a beach. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ROME, IT - Reviewed by LUIGI - October 12, 2018

" Very good "

" All positive comments "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by EHSAN - October 12, 2018

" The BEST thing about AutoEurope is how transparent they are about pricing and what things are included. Also very competitive prices. 5-stars. "

" They were very professional and car return was super fast. 5-stars. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LAURA - October 03, 2018

" Auto Europe is the only place to book a car rental. The rates are always the best and you have choices to include insurances or not. I ALWAYS take the full no-deductible rates. It is still a great value. I always recommend Auto Europe as soon as I hear that someone is booking a car rental. Even here in North America. "

" Holding off on this rating until I see how the fender bender that I was in, is handled. But I usually try to book with Europcar when booking on Auto Europe. I never book directly with Europcar as it is more expensive. I only book through Auto Europe. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHAEL - October 02, 2018

" Everything was good "

" Everthing was good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VITO - July 26, 2018

" EXCELLENT "

" EXCELLENT "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DEVIN - July 26, 2018

" This is my fourth time using Auto Europe. Always a great price! Will definitely use them again and again "

" Pick up of vehicle was very disorganized. Hertz ran out of vehicles and had to call other rental companies to find us a rental car. Return was quick and efficient. "

Overall Value: 10
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by DANNY - July 03, 2018

" very happy. "

" I am very happy with the service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANSELMO - July 01, 2018

" Wonderful "

" Great service I got the car I requested "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GIRILLO - April 07, 2018

" Will book again In august "

" Will book again "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by LAURA - February 12, 2018

" Efficient and fast. Well organized "

" Efficient and fast "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROBERT - January 23, 2018

" Used several times no issues "

" Friendly helpful staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by MASSIMO - October 13, 2017

" Great service and prices "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOSEPH - October 13, 2017

" No problems "

" Although the vehicle was fine, it wasn't the one I wanted. No problems though. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PAT - October 12, 2017

" thanks again. "

" I was very satisfied and relieved of my experience with renting a car in Europe. I heard a lot of bad stories about rental car companies. For me it was great. I was very happy with the car I requested and which I also got. For me it was an overall great experience. Thank you. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MELISSA - October 08, 2017

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RENE LEONEL - October 04, 2017

" All around satisfaction. "

" All around satisfaction. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by PATRICIA - October 03, 2017

" Always easy "

" They were very accomating in changing the car to fit our needs "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ZORAN - September 27, 2017

" I will definitely rent from your company again. "

" the entire experience was seamless. the staff were very helpful. A shout out goes to of your employees...ADRIANO who works in the garage. I had some concerns and he took it upon himself to assist me. He involved other employees who were quick to resolve the issue. Please thank him in some way for me. He truly is an outstanding employee that you should be proud of. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MAURO - September 25, 2017

" excellent service "

" The counter staff was knowledgeable and quick. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANGELO - September 24, 2017

" We would definitely recommend this agency and will most definitely use it again on our next trip. "

" Our whole experience with auto europe car rental was fantastic. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GEORGE - September 05, 2017

" Very helpful and informative staff "

" efficient and reasonably priced, our vehicle was in excellent condition and performed very well. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOHN - September 03, 2017

" I was very pleased with Auto Europe and the entire team who have obviously been well coached. The company is very client responsive. "

" The Europcar team was very accomodating. I made a few changes to our schedule and drop-off location and the company made it easy. Much appreciated! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DONATO - August 31, 2017

" Could as for better and would certainly recommend. "

" This was the first time as recommended by my Travel Agent. All around excellent service from the time of searching, booking and pick/drop. Could not ask for better service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by ANTONIO - August 29, 2017

" very helpful and curtious staff and have been booking once a year for many years "

" very efficient staff "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHELE - August 28, 2017

" Very happy with service "

" Excellent customer support "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by MICHELE - August 27, 2017

" Very happy with service "

" Excellent customer support "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by LUIGI - August 23, 2017

" Returning the vehicle to the Rome Termini station was easy and quick. Thank you. "

" Very pleased with the courtesy of the staff and their professionalism. We upgraded to an automatic vehicle at time of pick up and they accomodated us right away. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

ROME, IT - Reviewed by JOSEPH - August 22, 2017

" Good! "

" Good! "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by VITO - July 25, 2017

" amazing "

" amazing "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by VITO - July 25, 2017

" amazing "

" amazing "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by DEVIN - July 24, 2017

" I have used Auto Europe several times and they have always had the best prices. The staff at the call in centre are always helpful. "

" The staff were helpful and overall friendly during all interactions with them "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

ROME, IT - Reviewed by ANDREA - July 21, 2017

" Great prices and web tool "

" Fast counter service but car I selected was not ready. I had to wait 30 minutes for vehicle to be prepared. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

ROME, IT - Reviewed by MARK - July 10, 2017

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANTONIO - July 06, 2017

" Customer service very good overall. Easy to set up and contact. I will definitely use again. "

" Fantastic experience in Rome with personnel and all went well with the drop off in Venice. I will be using them again in the future. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ROBERT - June 27, 2017

" I reserved the car online and the whole process was straightforward and easy. All the information I needed was readily available. "

" I created a Europcar Driver ID for quick pick-up service but the service was no quicker than if I had just shown up to pick up the reserved car. That's the reason I didn't rate the efficiency of the counter staff higher. The agent who did serve me was very pleasant and efficient, however. The car I was given had been washed but was still covered in bug stains and there was additional damage to the car that had to be recorded from what was indicated when I picked up the keys at the counter. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 7

ROME, IT - Reviewed by SCHLOMO - June 20, 2017

" As usual, no issues "

" Professional quick check in. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by FERNANDO - June 16, 2017

" Great experience and service. "

" Excellent experience and service. Look forward to my next rental with your company Thank you. Fernando "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RICHARD - June 14, 2017

" Very easy to reserve through Auto Europe and I feel I received good value for the money we spent. "

" The Pick-up and drop off of the vehicle went very smoothly. The car was in excellent `condition`, very clean, and was the size I needed and had the right features as well. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by ANTHONY - June 06, 2017

" Absolutely amazing. "

" Person who served me at counter in Rome went above and beyond. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by GERRARD - June 06, 2017

" Excellent service, great car and good value "

" Excellent service and great car. Good value too. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by RITA - May 31, 2017

" Awesome experience "

" Friendly and organized manner to serve many people and in Italy I had a fantastic guy help me with my car and gps "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by CLAUDE - May 30, 2017

" quick check out and friendly approach "

" excellent service and availability of personnel "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by JAMES - May 27, 2017

" Flawless "

" Flawless "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

ROME, IT - Reviewed by BRENT - May 27, 2017

" Good "

" Everything about the rental was great except there were no directions on where to drop the car in Bari. The drop off point is not on the airport with the other car rental companies. This caused a lot of confusion and stress as we had places to go after the drop. Luckily one of the other rental outlets new where the Rhodium office was and led us there. Once we found the drop location the staff was very good. I would give them a 10 "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 5
Condition of the Vehicle: 10

ROME, IT - Reviewed by JOHN - May 03, 2017

" Great clean comfortable cars. Easy drop off in Venice. "

ROME, IT - Reviewed by LUCIANO - April 29, 2017

" The very best experience. Wonderful people, great prices.great car, so easy to pick up car and drop off. "

" Absolutely great! So easy ,great service. Great car with no problems picking car up and dropping it off. Will always use Europcar. "

ROME, IT - Reviewed by GISELLE - April 23, 2017

" Easy access from the terminal efficient service at the desk "

" Very friendly staff claen car my first time driving a Toyota i was very impressed "

ROME, IT - Reviewed by PATRIK - April 21, 2017

" I'm a regular customer and usually everything is great. However, this time the car category rented (and paid for) was not available when I came to pick up. Bigger issue was being charged for extra day when in fact I dropped off car on time (1 hour early). Attendants were not particularly pleasant and instructed me to park the car in a line. There were many cars in the garage and they obviously were having challenges. Should not be affecting their attitude towards customers. "

ROME, IT - Reviewed by JEAN FRANCOIS - April 17, 2017

" Easy to rent a car "

" no issues, good service "

ROME, IT - Reviewed by DAVID - April 15, 2017

" Excellent. The only question is the road taxes that you are apparently charging me for. You say they are for driving in the UK, but I have been driving exclusively in Italy. Hopefully we can sort this out. "

ROME, IT - Reviewed by HERBERT - March 29, 2017

" No problems whatsoever! "

" Having to pay extra for obligatory snow tires(or chains in the car) in late March is an unexpected expense, especially if you do not expect to use them. 35 Euros a week is a bit exorbitant! "

ROME, IT - Reviewed by SINA - January 09, 2017

" Just ensure that if going anywhere where it snows to make sure,the car has winter tires or chains. "

ROME, IT - Reviewed by PASQUALE - December 15, 2016

ROME, IT - Reviewed by BYRON - December 04, 2016

ROME, IT - Reviewed by ROCCO - November 28, 2016

" The Customer Service Rep was great and had be sorted out in to time at all. "

" Because of the delay in getting to the Rental Office, we found a very short line and knowledgeable agents with whom were able to discuss the rental. Between my bad Italian and their relatively good English, we mangaed to communicate. "

ROME, IT - Reviewed by VICTOR - November 21, 2016

" A great company to deal with to rent vehicles in Europe. "

" Wonderful! "

ROME, IT - Reviewed by ORLANDO - November 12, 2016

ROME, IT - Reviewed by JOHN - November 09, 2016

ROME, IT - Reviewed by GIUSEPPE - November 08, 2016

" Great experience very simple process no guesswork "

" Great experience very simple process pick up location great very friendly staff "

ROME, IT - Reviewed by GARY - November 04, 2016

" Fast and efficient service for both pick up and return "

" Your agent was friendly and happy to answer our questions when we picked the car up and returning the car at the airport in the early morning hours was a quick and easy. "

ROME, IT - Reviewed by WAYNE - November 01, 2016

" Hello, we had a very good experience with our rental from Auto Europe and we have used this company now 3 years in a row. We had a diesel and as we drove in Italy it was very good to have a smaller car as the traffic is intense. I would highly recommend the professional services of Auto Europe and have told my family about renting from Auto Europe. "

ROME, IT - Reviewed by DONALD - November 01, 2016

ROME, IT - Reviewed by BRUCE C - October 29, 2016

ROME, IT - Reviewed by JAMES - October 27, 2016

ROME, IT - Reviewed by NORMAN - October 24, 2016

" Good car at a good price "

ROME, IT - Reviewed by ROBERT - October 23, 2016

" The car was available but an upgraded version was offered with GPS which we accepted "

ROME, IT - Reviewed by HELMUT - October 20, 2016

" Excellent feedback on car availability and pricing. Will definitely use the service again the next time we are in Europe. "

" Excellent service and car availability. A "glitch" that was my own fault is that I did not realize I required the rental contract in hand on return of the car. Although not required in North America, it is required by Hertz in Italy and perhaps elsewhere in Europe. Finally found it at home buried in a suitcase. The rental center was however very understanding and accomodating. "

ROME, IT - Reviewed by FRANK - October 18, 2016

" After many years of booking with Auto Europe it is always a pleasure. "

" Everything was smooth and the person at the Hertz desk was very gracious and helpful. Pick-up and return very fast. Thanks to all. "

ROME, IT - Reviewed by STEFANIE - October 13, 2016

" Great options and prices to choose from. "

" vehicle pick-up was fantastic - fast efficient friendly service and I received a free upgrade! "

ROME, IT - Reviewed by ARNE - October 12, 2016

" Everything went "as smooth as silk" Cars were ready as confirmed and got checked out with a minimum of time spent. "

" Finding the location of Hertz in Chitavecchia was a problem. It is not 500 meters from the port. Good suggestion would be to tell clients that it is located next to the train station. Then it is easy to find. The rental process went smooth however, and I will definitely use Auto Europe again. Thanks. "

ROME, IT - Reviewed by CARLO - October 10, 2016

ROME, IT - Reviewed by ALBANO - October 05, 2016

ROME, IT - Reviewed by WILLIAM - October 03, 2016

" Everything went very smoothly. Our first trip to Italy so the trouble free nature of the transactions with Auto Europe was greatly appreciated. There were some additional charges upon return of the vehicle ( 45 euros local taxes on a 14 day rental) but I recall this was mentioned in the booking information. Will use Auto Europe again for certain. "

" Fantastic service at check in. Great vehicle. It was new, clean and better than expected. Quick check out. Hertz at the Fiumicino Airport in Rome has great customer service! "

ROME, IT - Reviewed by PETER - September 30, 2016

" There were no surprises in price or coverage. Overall a good experience. "

" Efficient and cordial service. "

ROME, IT - Reviewed by GIOACCHINO - September 29, 2016

" I called to complete my rental, very helpful customer service rep. "

ROME, IT - Reviewed by LINO - September 26, 2016

" easy to book by phone, best prices, knowledgeable phone staff, received a free upgrade upon pick-up in Rome "

" it was quite good. Friendly staff at office who were quite efficient and excellant staff at the drop off at Fumicino airport. However the office in Via Veneto, Rome was a couple of blocks from the pick-up "lot" garage and the staff at that location were a bit brisk and pushy to get you out before you could check the car for damage or get used to car controls locations. Not nice when you then get thrust into Rome traffic. All in all though good experience pleased with the upgrade to Fiat 500XL "

ROME, IT - Reviewed by CRAIG - September 23, 2016

" A smooth transaction. Accommodated our every need. I would recommend and use them again. "

" No problems at all. "

ROME, IT - Reviewed by IVOR - September 13, 2016

ROME, IT - Reviewed by ANTHONY - September 12, 2016

" Wonderful experience, customer service representative was very helpful. So glad that the customer service rep is based in the United States. Spoke to Boyd and received confirmation email from Kathleen. Please do not outsource jobs overseas in the future. That will provide me with a reason to change to another company. Regards, Anthony De Cesare "

" Amazing staff at Hertz location in Rome Fiumicino airport! Francesca, Nicola, Jose all helped me and made the process easy and provided me with a diesel car that I requested. Always going to continue using Hertz on my visits to Italy. "

ROME, IT - Reviewed by LAWRENCE - September 11, 2016

ROME, IT - Reviewed by RAYMOND - September 11, 2016

" Simple and easy even if I made a mistake, they reacted well and fast. "

" The car was not ready when I arrived. "

ROME, IT - Reviewed by SILVIO - September 06, 2016

" very satisfied,personnel efficient "

ROME, IT - Reviewed by FELICE - September 06, 2016

" While in Italy I experienced a problem with the car I had been supplied (not properly serviced - low on oil). I resolved the problem and was promptly compensated for the oil I had to buy for the car. Their quick and courteous response was in keeping with the level of service I have always experienced from Auto Europe "

" While the overall experience with the vehicle supplied was smooth the issue of the car not being properly serviced was a disappointment. I was fortunate to have noticed the oil issue and resolved it. "

ROME, IT - Reviewed by TERESA - September 05, 2016

" Online rental was easy and quick. Pickup and drop off was also very smooth. We appreciated the ease of understanding the terms and conditions with the availability of the full coverage insurance for our trip to Italy. "

" Very happy. Car was exactly as ordered. "

ROME, IT - Reviewed by CONCEZIO - September 02, 2016

" Website was easy to use and provided the appropriate information to rent a car. "

" Great Service, easy pick up and drop off. Personnel were knowledgeable and friendly. Thanks for your service!! "

ROME, IT - Reviewed by GIUSEPPE - August 28, 2016

" Excellent service "

" great service "

ROME, IT - Reviewed by JIM - August 28, 2016

ROME, IT - Reviewed by ARTHUR - August 18, 2016

" We are truly impressed with Auto Europe. We had a lease arrangement for a trip that was almost 3 months in length. We had a number of car problems that cost us extra money. After reviewing the situation, Auto Europe reimbursed us for those expenses. That is definitely going above and beyond. "

" We had difficulties with car breakdown, as well as language difficulty on the phone. Our general feeling was that Europcar did not care about our situation. "

ROME, IT - Reviewed by VITTARIO - August 15, 2016

" Overall a very positive experience, Had a small situation at the Rome airport, it was quickly resolved as I was able to reach Auto Europe who handled it very professionally. No surprises were had as to the type of car we had reserved. Kudos to Auto Europe your telephone answering staff is very competent and helpful. "

" The personel at the Avis counter were very professional, spoke a few languages and provided clear instructions for the auto pick up, Retrieving the vehicle was also quick and easy From the time we spoke to the agent and actually left the airport with a car it took about 1 hour. Considering the walk to the rental car deposit and actual pickup is about 15 min, it was quite quick. "

ROME, IT - Reviewed by GIOVANNI - August 15, 2016

ROME, IT - Reviewed by DAVID - August 15, 2016

" Easy and smooth. "

" Picking up at the Rome Terminal Railway is very confusing. It as huge station and its hard to find the location of the rental desk and then one has to walk 2 blocks to pick up the car... how about more English signage -- once we got through this, everything was smooth. Dropping off at the Fiumicino airport was easy. "

ROME, IT - Reviewed by MAURICE - August 13, 2016

" When arrived and the car rental court the place was packed with people but our car was ready for us and there were no surprises. The clerk at the counter was coutuous and helpful. "

" We had a great time in Italy and we really enjoyed our liitle Citroen, we travelled over 2200km with out any problems. "

ROME, IT - Reviewed by ALLAN - August 09, 2016

ROME, IT - Reviewed by FARHAN - August 04, 2016

ROME, IT - Reviewed by BRIAN - July 28, 2016

" The check in was a mess, too many customers not enough space and a long wait. A brand new Alfa Romeo (7kms) car was very nice. Very upset we have not received a final close out statement even though $300 was billed to our credit card. I assumed this was the upgrade to automatic, fuel tank and road tax. Drop off was very easy although one particular staff was not too interested in checking out the car quickly. "

ROME, IT - Reviewed by VINCENZO - July 24, 2016

ROME, IT - Reviewed by ALESSANDRA - July 20, 2016

" Everything was great. The only complaint is that the vehicle was given to me with no windshield washer fluid. "

ROME, IT - Reviewed by ROLAND - July 18, 2016

" The car was nice and in good condition.The GPS is somewhat expensive and is not necessarily up to date in terms of maps. Also, it cannot be stuck somewhere on the dashboard. Also, potential administration fees for any traffic violations are quite high, and could be lowered.. It would be useful to explain to users the behavior of the GPS in terms of beeping signals for example, when entering zones with electric surveillance, The english vesion of the GPS operates with yards and miles. It would be more useful to operate with the international system (meters/Kilometers). Also, a car instruction manual would be useful. "

ROME, IT - Reviewed by ANTHONY - July 16, 2016

" Very professional and explained things well. Only negative was that the car I rented had a weak air conditioning system. I lived with it and reported it to them afterwards but the gentleman I spoke to didn't seem to take the feedback seriously but perhaps he did log it. I don't know. "

ROME, IT - Reviewed by BRADLEY - July 15, 2016

" Easy booking experience. "

" I would have appreciated a more transparent explanation of the refueling option. I felt if I hadn't asked, I wouldn't have known how it could be most beneficial. "

ROME, IT - Reviewed by LUC - July 12, 2016

ROME, IT - Reviewed by ERIC - July 11, 2016

ROME, IT - Reviewed by MATTHEW - July 07, 2016

" Easy to contact and rent with, excellent pricing compared to renting directly! "

" Pick-up time took much longer than expected, but everything else was excellent! "

ROME, IT - Reviewed by GIUSEPPE - July 05, 2016

" End to end fantastic experience. An excellent car with very reasonable rates and the ability to pick up and drop off at different locations made the whole trip that much better. I only use AutoEurope when I travel. Thank you. "

ROME, IT - Reviewed by ERIC - July 05, 2016

" I have used AutoEurope many times and I am always very happy with the service. Both on-line and by telephone, AutoEurope is responsive and helpful. And always gets the best deals. I recommend AutoEurope to all my friends. In the case of my Rome rental, it was not indicated when I booked on-line that the rental fee included comprehensive insurance. I only learned that when I called AutoEurope. I think it would be helpful, and encourage more people to book through AutoEurope, if that was clearly stated on-line. "

" Signage in the terminal at Rome airport is poor. Signage for car return is poor. Pickup at Europcar was slow and there was confusion. Europcar tried to charge me again for the rental even through I had prepaid through AutoEurope. "

ROME, IT - Reviewed by DEJAN - July 04, 2016

" Car was new and super clean, very reasonable for the cost. Service was very friendly. "

" Car was new and super clean, very reasonable for the cost. Service was very friendly. "

ROME, IT - Reviewed by JOHANNE - July 02, 2016

ROME, IT - Reviewed by A. JOSEPH - June 27, 2016

" Excellent. "

" The only issue was that it took way too long to get the car. The service was good and attentive but after a long flight waiting well over an hour to get a car seems less than efficienti "

ROME, IT - Reviewed by SUNNY - June 23, 2016

" User friendly website to book. Great rate. When needed to call the office in North America, no long wait for phone calls. Staff was polite and fixed problem quickly. The whole rental experience was smooth and pleasant. "

" We rented from Rome Fiumicino Airport. We had some problem for enough space in the car to fit our luggage. The staff were so polite and patient to find us a suitable car to fit all 5 of us and our luggage.The car was new and clean. A big thank you to them! Car return was easy and smooth and quick. "

ROME, IT - Reviewed by ROBERT - June 14, 2016

" Professional and efficient service "

" Very courteous and professional "

ROME, IT - Reviewed by WALTER - June 13, 2016

" Excellent service from staff who man the phone lines. "

" The individual who took care of us was excellent. Took time to go over the car as it had many options that I was not familiar with. Helped us with directions to get out of the city, which was very helpful. "

ROME, IT - Reviewed by YURIY - June 07, 2016

" The car we were provided with was wonderful. It had all the space we needed with the most recent technology. Everything leading up to the very last day was great. We were returning the car before our flight which was in the middle of the night. I understand that there wouldn't be staff there to give us assistance we were were going to park the car in the provided spot and leave the keys in the drop off box. A suggestion I would make is for your company to clearly state the address of where the parking garage is. We were circling around the airport terminal for about 40 minutes and were nervous that we would miss our flight. Also, we were trying to reach someone at your 24 hour service phone number and no one was reachable. "

ROME, IT - Reviewed by JACQUES - June 04, 2016

" No surprise booking. Appreciated proposal to upgrade the car to better accomodate number of users. Great advantage to receive an hybrid which reduced fuel cost for the trip. "

" There were some delays in getting the car and was handed incompletely cleaned. "

ROME, IT - Reviewed by LORENZO - May 28, 2016

" customer service was amazing. Answered all my question, suggested certain options and provide me with the best quote and car for my travels. "

" Great customer service "

ROME, IT - Reviewed by JOHN STEPHEN - May 25, 2016

" The car was new and of excellent quality (BMW). The service in Rome central & at the airport was fabulous.(polite & efficient) "

ROME, IT - Reviewed by WAYNE - May 25, 2016

" Staff was extremely helpful. "

" The vehicle was great, easy to drive and fuel efficient. It easily and comfortably accommodated our group of eight. "

ROME, IT - Reviewed by DORIN LUCIAN - May 16, 2016

" Like every year (the 6th already) I was very satisfied with auto europe services. I strongly recommend it !! "

" As with Auto Europe I used Europcar, 6 years in a row and I never had any problems with this company. Very reliable and helpful. Strongly recommended it!! "

ROME, IT - Reviewed by GIUSEPPE - May 15, 2016

" Everything went very smooth from the pick up of the vehicle to the drop off. "

ROME, IT - Reviewed by MICHAEL - May 04, 2016

ROME, IT - Reviewed by JOCELYN - May 02, 2016

" I love how fast the telephone is answered when I call! "

" I really liked Europcar for the most part. However, for this rental with pickup in Rome, the agent was very surly and unhelpful. And the drop off location listed on my voucher was completely incorrect. I only found out by Googling people's experiences and directions for dropoff, and then realizing the location was different, and calling to find out the real one. This really needs to get fixed, as drop-off in both Rome and Florence is extremely stressful as it is, and it would have been way worse if I had the wrong instructions. I would also like to see the addition of clear drop off directions for each location in Florence. It was a compete nightmare dropping off there with all the traffic limited zones and confusing one-ways. "

ROME, IT - Reviewed by FILIPPO - September 18, 2015

" all went smooth and the Mercedes I rented was great "

" the people at Europcar were pleasant and knowledgeable. "

ROME, IT - Reviewed by DAVID - September 07, 2015

" Pick up at station went well, drop at airport was not as smooth as I did not receive any indication of which parking garage was for Auto Europe. "

ROME, IT - Reviewed by ANTHONY - July 26, 2015

" The car pick up in Rome took over an hour It was disorganized and chaotic, and then the actual car pick up was unclear as to what we were supposed to do The car return in Pisa was good however-- quick and easy, and close to the airport "

ROME, IT - Reviewed by PAUL - April 16, 2015

ROME, IT - Reviewed by SERGIO - January 02, 2015

" desk people very friendly and courtese. "

ROME, IT - Reviewed by ROBERT - October 19, 2014

ROME, IT - Reviewed by JACQUES - October 13, 2014

" When i took the car in Rome, they made me sign a paper acknowledging that the insusrance might not cover if the car was stolen in Campany. My contract did not mention anything about that. "

ROME, IT - Reviewed by GABRIEL - October 04, 2014

" staff very helpful and pleaSANT "

" very helpful and speaking in english "

ROME, IT - Reviewed by PHILIPPE - October 02, 2014

ROME, IT - Reviewed by DAVID - October 01, 2014

" The car was good, the price was competitive. Booking was easy. "

" The only difficulty was locating the rental car hall at Rome Termini as this was not my pickup location. Better signage at the hall or instructions from the pick up location (FCO) would help. "

ROME, IT - Reviewed by MILORAD - September 17, 2014

ROME, IT - Reviewed by LUIGI - September 05, 2014

" Extremely pleased with the personal service of the Auto Europe personal staff . "

" At Rome Fiumicino Airport very pleasant people from the day of picking up the Fiat Panda to the day or returning the car . Very Pleased Thank you AUTO EUROPE...... "

ROME, IT - Reviewed by ALVARO - August 13, 2014

" We had to wait more than one hour before a customer service representative could talk to us. Tons of people waiting for service but only 3 sometimes 4 representatives. Superslow..... "

ROME, IT - Reviewed by MIREL - August 04, 2014

" 2 hours to take the car "

" 2 hours to take the car "

ROME, IT - Reviewed by EMILIE - July 14, 2014

" Booking was fine. I asked for a couple of changes in my reservation afterward and all went well. "

" The people working there were very friendly and the car was very clean. The only downside was the wait to retrieve the car at the airport (1h30min). "

ROME, IT - Reviewed by LAURENT - July 14, 2014

" simple - good price - all inclusive package "

" waiting time at pick-up too long but good friendly service - no surprises "

ROME, IT - Reviewed by ROGER - July 11, 2014

" The wait time to speak to a rep at the Rome airport was incredibly long (90 mins) "

ROME, IT - Reviewed by ANNE MARIE - July 10, 2014

" Usual excellent service "

" very much caring "

ROME, IT - Reviewed by NICOLE - July 09, 2014

" Rapide, frais plus bas. "

" longue attente à la récupération de la voiture. L'auto n'était pas prête. "

ROME, IT - Reviewed by DAVE - July 03, 2014

" The rental pick-up and return at Rome (FCO) was very smooth. "

" We thought we would be renting an Opel station wagon and instead got a Renault Scenic. We loved the car - it was very comfortable for 4 people and had good space for luggage (held 4 carry-one sized suitcases plus some smaller hand luggage. The very best aspect was the large windows - people in the back seat had great views from the windows. We even had a person prone to car sickness who was OK because of the large windows. The reclining back seats, small trays, window shades and good air conditioning to the back made this area better than in most cars. The only thing is that you could not put 5 people in the car unless the 5th was a small child because of the console. I can't recommend this car enough for touring. "

ROME, IT - Reviewed by GIUSEPPE - July 02, 2014

" Accessed my car easily and quickly. "

" Good service in both of the locations I dealt with on this trip. "

ROME, IT - Reviewed by RICHARD - June 27, 2014

" We have used Auto Europe for our vehicle needs in Europe on several occasions now. Booking online is excellent and the face to face service is good and at some locations it is great. . Not every airport location is well marked and you may waste some time finding the desk, pick up location in the parkade or the return place. The numerous cars have always been clean, well maintained and trouble free. On the last trip we had a small but fun to drive Lancia for 3 weeks in Italy and a Puegot 308 diesel, which was a great drive and very comfortable. for a week in the UK I would improve is that at check back (vehicle return) you do not get a receipt or anything. $3 tax in Rome is always a surprise, Fine print to small. "

ROME, IT - Reviewed by DAVID - June 26, 2014

" Car worked well. Check in and out were relatively quick. Email receipt was promised; but never sent. "

ROME, IT - Reviewed by SERGE - June 23, 2014

" Everything is fine , except we receive booking confirmation with booking number at very last moment after second request from place of pick up but not in advance "

" Very good, except car was not cleaned/vacuumed inside at the time of pick up. "

ROME, IT - Reviewed by GORDON - June 18, 2014

" Quick, easy and efficient to register. "

" Very positive. Great car ... no problems or issues whatsoever. Excellent service in the Rome Station pick-up point and same at the Rome Airport drop-off. "

ROME, IT - Reviewed by DAVID - June 11, 2014

" Booking on line was very trouble free, I don't do many booking/purchase on line and was very pleased how easy it all went together "

" Mixed feelings on this one ...Just a little I know it says in the booking of a car "Or Similar" I booked a mid size station wagon car so that it would hold all our luggage with out any trouble, Upon collection we got, In my feeling a smaller compact car, Still a station wagon but had to put a suitcase in the back seat, With four of us traveling together this is what we was trying to avoid, If I had wanted a smaller car I would have asked for one, You never seam to get something a bit larger, The cost was insignificant, This was not the issue, It just made for a bit of a cramped trip for our back seat passengers Other than that ...The car was almost brand new, Pick up and drop off was very smooth, They both spoke English a lot better than I spoke Italian, At the drop off location they answered a couple of concerns I had So all in all it was great, I will rent of Auto Europe again (but just pick a larger car) "

ROME, IT - Reviewed by LUC - June 03, 2014

" Easy to book, good price. "

" Very professionnal, good car. "

ROME, IT - Reviewed by JAMES - June 02, 2014

" Our rental with Auto Europe was excellent. We were very happy with the cost of the 8-day rental booked in advance. "

" The pickup and drop-off was handled extremely efficiently, courteously and professionally. The car was super clean and exactly what we needed. Couldn't be happier! "

ROME, IT - Reviewed by JOHN - May 28, 2014

" Seems they offer the best value in car rentals. Have rented from them before and was also satisfied. Had to change the duration of the rental and that was easy. "

" Quick and efficient out and in process. No hassles. "

ROME, IT - Reviewed by JACQUES - May 26, 2014

" It takes too much time to fill all the papers and the computer transaction when we arrive to take possession of the car. Actually, it takes more than 20 minutes which is very much longer compares with previous experiences of car retal with other companies. Try to enhance this. "

" They should explain the differsnt feaures ot the car rented, especially the technology aboard... Our car was very good but very technology sophisticated... Good service for the return. "

ROME, IT - Reviewed by MICHAEL - May 29, 2013

" Very satisfied with the ease of rental, the coverage for insurance, and the overall cost. We had trouble finding a company including direct rentals with established firms to get the liability and theft insurance we needed. You came through with what we needed. Thanks for the great service. "

" One of the most inefficient rental counters ever experienced. Had to wait over an hour to get the car assigned. No maps available for the trip. People were friendly but the system is broken. Final car rental was fine - car rented was in good condition. We opted to go smaller because of the Italian roads - good return service. "

ROME, IT - Reviewed by BRENT - December 13, 2012

" no problems encountered at both offices ie in rome and paris the service provided was excellent "

ROME, IT - Reviewed by RAYMOND - December 10, 2012

" FYI to look into, legislation effective as of Nov. 1, 2012 in (Italy/the northern provinces??) about mandatory snow chain equipment or snow tires. "

" Confusion at the check in desk about which car had been assigned. "

ROME, IT - Reviewed by MICHELE - November 21, 2012

" I only use Auto Europe when I travel to Italy. "

" The car was too old, had way to high mileage for a rental and was damaged. When I was given the key I was told that the car was no damaged and only noticed the broken tail light hours later and upon return of the car they tried to blame me. If they try to charge me any amount, I will report the transaction as fraud, which is exactly what it would be. "

ROME, IT - Reviewed by CHELSEA - November 12, 2012

" I have amazing customer service every time I use Auto Europe. It is the only company I use! After recent horrible customer service from aferry as well as Sixt, it really pleases me that your customer service is fantastic. Thank you. "

ROME, IT - Reviewed by DANIEL - November 05, 2012

" Internet booking was easy, and appreciated. Pick-up was seamless and simple. Staff friendly and helpful. Car was good. Drop-off was also quick and easy. Thank you again (this was not our first rental through Auto Europe, and hopefully not our last. :-) "

ROME, IT - Reviewed by ROGER - November 01, 2012

" Be more clear as to which company the car is rented from "

ROME, IT - Reviewed by DORIN - October 30, 2012

" I've got an offer for an upgraded car at same price. Everything was smooth and pleasant. All Auto Europe employees have been professional and polite. Great experience overall. Definitively I will come back for a good deal next time. "

ROME, IT - Reviewed by JOHN - October 27, 2012

" Better identification of where to return rental car. map would be helpful "

ROME, IT - Reviewed by JOEL - October 21, 2012

ROME, IT - Reviewed by JAMES - October 20, 2012

" Overall, I was very satisfied. The price was right, the car was nice and the service was pretty good. The only comments that I would make would be. 1) That information given, re: how to get out of the airport and where to get the car filled up with gas would be more accurate. 2) It would be helpful if the rep. would tell you where to go if there is a problem with the car. For instance, I was told the was in good shape, but upon looking at it ,I found a few problems with the body, scratches, a small dent and some paint removal. Had to do some searching and waiting on floor 5 before being told I had to go to floor. Once I got there, I was treated great. Turned out to be no problem at all. "

" same as above "

ROME, IT - Reviewed by ROBERT - October 19, 2012

" Provide non-residents with basic explanations of road signs; highway speeds, and parking with in city centers . "

" Make sure client is provided with a receipt for the full cost of the rental upon return of the vehicle. "

ROME, IT - Reviewed by JAMES - October 15, 2012

ROME, IT - Reviewed by NORMAN - October 14, 2012

" the transaction went very smooth. We were provided a great car at a very competitive price. Upon returning home I have recommended Auto Europe to a friend. "

" Europcar were very professional both picking up and returning. They were easy and friendly to deal with. "

ROME, IT - Reviewed by ROBERT - October 14, 2012

" No problems with Auto Europe. "

" 1. Was not asked if I wanted the Fuel Purchase Option. It was put on my invoice anyway without my knowing or my permission and I signed for it. 121 Euros was charged to me on return of the vehicle. My fault for not double checking the invoice I suppose, but this should have been brought to my attention when getting the vehicle. 2. The windshield wiper blades performed very poorly. Had to drive three hours in pouring rain with limited visibility. 3. Very confusing signage to return the car to Hertz on the 4th floor of the parking structure. We had to drive through another companies car lot, exit that, and then cross over to the Hertz lot. I drove over a good part of Italy with a lot less problems than than I had in returning the car. "

ROME, IT - Reviewed by BRENT - October 13, 2012

" The experience was good. I will use your service again. "

" Only 2 points to bring up. 1 - the rental car location at Rome Termini is poorly marked. 2 - I would have preferred a diesel as the small gas engine seemed to use quite a bit of fuel. "

ROME, IT - Reviewed by JUNE - October 13, 2012

" Car was very suitable for our trip. Staff was friendly and efficient. Happy customers! "

" Car was clean on the outside, however, the inside of the car was not cleaned. There were food crumbs over the seats and all over the carpet. "

ROME, IT - Reviewed by LUC - October 11, 2012

ROME, IT - Reviewed by GINO - October 11, 2012

" It was a very good experience with no waiting and quick service "

" very good service, will rent again from Hertz "

ROME, IT - Reviewed by SYLVAIN - October 10, 2012

ROME, IT - Reviewed by ANTONIO - October 10, 2012

" hertz in rome now twice doesnt have the car i booked and they seem to want you to upgrade i was annoyed cost me 120.00 euros extra after alot of negotiating thanks antonio "

" they should always have your car available or accomodate you at no charge "

ROME, IT - Reviewed by SUZANNE - October 09, 2012

" All went well, the car worked great. "

ROME, IT - Reviewed by NICULAE - October 09, 2012

ROME, IT - Reviewed by JOHN - October 08, 2012

" This is a comment on Hertz the company that i eneded up with at Termini. When i got to Termini train station to pick up the car i waited over an hour as it was a busy day for Hertz, the car i reserved was not available(diesel) and was not offered an upgrade. The car i ended up with was a 4 year old car that had been in an accident uncleaned and gas tank was empty. This car finally broke down and Hertz was unreachable, thks to great effort autoeurope i was able to exchange the car for another. Don't know what happened with Hertz but i would not rent from them in Europe for sure. Use them in North America without any issues maybe its just a Europe thing. Didn't even get offered compensation for all the troubles they caused on our holiday. "

" Car broke down, could not get help on the phone, wasted $20 euros of cell trying to get help and was not offered any compensation for all the issues they caused us. "

ROME, IT - Reviewed by ROBERT - October 06, 2012

" Found car pick up area a little scary. Not the greatest area. "

ROME, IT - Reviewed by JOSEPH - October 05, 2012

" the lighter socket did not work and i bring my own gps tom tom "

" hertz was fine i have used them many times in rome so far no problems "

ROME, IT - Reviewed by JONATHAN - October 04, 2012

" We were pleased that our car rental included full insurance with zero deductible. "

" Very rude, unfriendly and unhelpful hertz employee at the checkin counter; she made the first part of our car rental experience unpleasant. Otherwise we were pleased with the Hertz vehicle. "

ROME, IT - Reviewed by BRYCE - October 04, 2012

ROME, IT - Reviewed by MARCEL - October 04, 2012

" service was great, car was exactly as ordered.. i will use Auto Europe again. Great job Thanks "

" pick up and return went well, clean car, Thanks "

ROME, IT - Reviewed by BERTRAND - October 02, 2012

" Charged 100 Euros for half a tank. Cost me 60 Euros for half a tank 3 days earlier... What is this 40 Euros extras for? Also, at Fumicino airport it was impossible to find the gas station... The staff should learn to speak english better and specially to smile... Seems to be very hard to work for your company. "

ROME, IT - Reviewed by LEONARD - October 02, 2012

" We had to add driver due to an illness, very cooperative "

ROME, IT - Reviewed by WAYNE - October 02, 2012

" The drop off was fast and easy. The airport is within walking distance from rental return at Leonardo Da Vinci airport. "

ROME, IT - Reviewed by SAMUEL - October 01, 2012

ROME, IT - Reviewed by JACQUES - September 30, 2012

ROME, IT - Reviewed by ENZO - September 30, 2012

ROME, IT - Reviewed by ARLENE - September 29, 2012

" I was disappointed that the car I ordered was not available. I was offered a smaller or larger vehicle. The smaller one would not have been adequate for our luggage, but the larger one was an SUV. While I drive an SUV at home, it was not suitable for the Amalfi Coast and prevented me from making a few day trips that I had planned to drive to. "

" The staff was very helpful. "

ROME, IT - Reviewed by BARRY - September 28, 2012

ROME, IT - Reviewed by KENNETH - September 27, 2012

" I recommended Auto Europe to our friends just the other day. "

" They were pleasant and helpful. "

ROME, IT - Reviewed by PATRICK - September 27, 2012

ROME, IT - Reviewed by MICHAEL - September 23, 2012

" Very easy way to rent a car at competitive rate. "

" Very smooth. Everything as booked. Keep the car instruction manual in the glove compartment. "

ROME, IT - Reviewed by RAYMOND - September 20, 2012

" Excellent customer service from US when I had to extend by one day in Europe. EU customer service number did not work. Price of rental and insurance was much cheaper than competitors. "

" Check in took 45 min on a pre-booked pre-paid car. I was the only client in the line and coming at the end of a flight from Australia this was not appreciated. "

ROME, IT - Reviewed by DIANA - September 17, 2012

ROME, IT - Reviewed by GIUSEPPE - September 16, 2012

" Very dissatisfied, the car that was delivered to me was a Ford Fiesta with over 54000 km, filthy, no antenna, air conditioning (ducts were completely blocked 95% confirmed by a mechanic. Tires 85 % to 90% wear (dangerous to drive on wet surface). Dents and scratches all over the vehicle. Hertz Rome told me after driving about 10minutes the air condition would work and the radio would receive well the stations(crap). I drove from Rome to Mammola located in the province of RC (08) hours drive with 35 to 40 Celsius. After a week I called Hertz and explained my dissatisfaction (using my cell phone with a cost. I had to drive a round trip of about 300 km to LaMezia Terme (RC) at a cost of 40 Euro to exchange the Ford Fiesta. Requesting refund "

ROME, IT - Reviewed by FARID - September 16, 2012

ROME, IT - Reviewed by DAVID - September 10, 2012

" they don"t get it as do the americans "

ROME, IT - Reviewed by A. JOSEPH - September 09, 2012

" we were provided with an excellent car. "

" No one mentioned the fact that the car had an automatic parking brake. We had to look it up in the manual on how to disengage it "

ROME, IT - Reviewed by ORAZIO - September 08, 2012

ROME, IT - Reviewed by ANTONIO - September 08, 2012

ROME, IT - Reviewed by TONINO - September 08, 2012

ROME, IT - Reviewed by ANDREW - September 05, 2012

ROME, IT - Reviewed by PIERRE MARTIN - September 03, 2012

ROME, IT - Reviewed by JOHN - September 02, 2012

" Everything went smoothly. Car was as expected. "

" Staff was courteous and helpful "