AUTO EUROPE FRANKFURT, GERMANY Car Rental Reviews

FRANKFURT, DE - Reviewed by ULRICH - January 22, 2020

" have been using AutoEurope for over 20 years, and never had one negative experience. Great service you offer. "

" even though early by 3 hours, agent offered a car that was an upgrade (Mercedes vs. Skoda!) at no extra charge "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ULRICH - January 14, 2020

" Perfect rental experience. Again. Thank you. "

" Perfect rental experience. Again. Thank you. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KEN - January 08, 2020

" We have been a customer of Auto Europe for many many years. Our trust in Auto Europe's operation and most importantly your employees can not be understated. Thank you very much. "

" From picking the car up to the drop off was seamless bar non this experience was exceptional. Thank you to all. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by VASYL - October 14, 2019

" Top class, quick and helpful responses. "

" No issues at all (so far). "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MICHAEL - September 20, 2019

" Smooth sailing from the get go.. Very happy with service and car "

" Smooth sailing from the get go.. Very happy with service and car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by JOZSEF - September 19, 2019

" It was a plasure to do business with Europe Car. Thank you! "

" Superb service and pleasant experience altogether with reasonable price. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by VLADIMIR - September 18, 2019

" Worked well "

" the only issue was getting a "similar" car but not what I was booking. As a result, I had to learn the car and it was not easy because of car manual was German version (a language I do not unfortunately understand). The return was a surprisingly easy and fast - very good job. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by BRIEN - September 18, 2019

" Excellent "

" On drop off they found very minor damage to a rim that they tried to say I was responsible for. This was a scam and I was told that there was some other damage on other rims that had been previously noted..no one ever provided me with pre inspection report. The damage they noted was a 10 mm scuff on a rim that was no visible until brake dust removed...how was I going to note that upon my pickup in a dark garage. I had checked for paint..window cracks etc..I didn't run my hand around each rim feeling for scratches...this was a scam and they assessed me a 69 euro admin fee to tell me how much they feel this damage is worth! "

Overall Value: 6
Efficiency of Counter Staff: 10
Expediency of Drop-off: 4
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by RICHARD - September 11, 2019

" Auto Europe is very easy to access on the www and I had no problems at all with the process. Very easy. I would use Auto Europe again. "

" No specific comment "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ADOLF ED - June 17, 2019

" Excellent! "

" Everything was excellent! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by GUILIANO D. (JULES-PSSPRT) - June 16, 2019

" My entire experience with Hertz and Auto Europe was supreme and will recommend them both very highly. It was a pleasure to deal with both organizations as service was fantastic. "

" The entire experience was very efficient and professional. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ARMEN - April 12, 2019

" Awesome service and value!...I have been renting through Autoeurope for a couple of decades now and always look forward to their friendly staff making every effort to provide the best advice...thank you and keep up the great work! "

" Always good and consistent product and service!...unlike their many amongst their competition Hertz never engages in bait and switch advertising and does its best to leave the customer satisfied...and their staff is always extremely professional and friendly. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DARREN - March 31, 2019

" Nice work! "

" Great job "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HARRY - March 30, 2019

" Good overall with no problems "

" I was provided a Peugeot 208 with approx 8000 kms. On the way to Dresden, Germany, the engine light came on and never went off. I contacted Hertz to see what I should do and they said they would contact Dresden and exchange the vehicle, but to drive their directly (re: engine light). When I arrived at the airport, they were not privy to my dilemma and it took longer to make a transition than I would have liked, as I had to get to Prague CR early that day. In addition, they told me that they would be charging me for gas, even though, I was told to drive their directly. (not impressed). They provided me with a Nissan Juke, much smaller than the Peugeot, which I had paid for. In Prague, I left the vehicle in secure underground parking and early in the morning 3 days later (as I had a 5 hour drive to Bavaria) , the key fob would not open the door. I took the key out of the fob and opened the door, but the car would not start. It was very dim in the garage and the overhead car lights were not bright enough for me to find where to insert the key to start the car. While I was searching and trying different things the car finally started and we were on our way. Overall, the entire rental period was not a pleasant experience. "

Overall Value: 6
Efficiency of Counter Staff: 7
Expediency of Drop-off: 9
Condition of the Vehicle: 3

FRANKFURT, DE - Reviewed by RALPH - March 23, 2019

" The entire procedure with Auto Europe was again brilliant. Confirms why we continue to use this service regularly! "

" Excellent in all aspects. Might have appreciated a bit more instruction about upgraded security features of the vehicle to make the first startup easier "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DONATA - January 19, 2019

" All went really well thank you! "

" Friendly staff. Helpful and very good cars. I only wish I didn't have to switch the cars midway thru the remark but the second car I got was way better! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by BERND - January 11, 2019

" no problem "

" no problems "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by MOHI - January 06, 2019

" Strongly recommend it. "

" It was such great experience.excellent service, recommend it. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ADOLF - October 25, 2018

" All good. "

" I really appreciated getting GPS without extra charge and hope to get it in future rentals with Hertz. I find the "normal" charge of around $ 18.00 per day or max of around $ 180.00 outrageous for a piece of relatively inexpensive equipment. I think that every rental vehicle should come with GPS for the convenience of drivers and most likely reduced number of accidents due to drivers looking at maps and making last second and wrong turns. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by HELMUT - October 24, 2018

" coustmor service was very good when booking "

" not happy at all at counter "

Overall Value: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by BILL - October 22, 2018

" very good company would use them again "

" no problems everything went smoothly "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by BRONISLAW - September 06, 2018

" Service was very friendly and delivered just as promised. I would highly recommend AutoEurope to anyone who is considering a driving holiday in Europe; leasing over rental makes sense if your stay is longer than about 17 days. The added cost is very reasonable given what the package delivers. "

" The car was brand new and performed flawlessly. Having the "bumper to bumper" no-fault insurance was a comfort driving through Europe. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by DORIN - August 02, 2018

" Very good "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by FRITZ - April 08, 2018

" easy on line renting, nice upgrade, GPS very handy "

" uncomplicated service, no line-ups, easy return "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by REINHOLD - March 10, 2018

" The overall experience was very enjoyable. The staff were very nice and helpful and pickup/drop off of the car went very fast which my wife and I really appreciated. Thank you for the great experience. "

" The overall experience was very enjoyable. The staff were very nice and helpful and pickup/drop off of the car went very fast which my wife and I really appreciated. Thank you for the great experience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by RONALD - October 05, 2017

" Auto Europe has always been a great company to deal with "

" Experience with Avis was great, easy pickup and drop off. Car was new and performed well and was easy on gas. No pressure at pickup to buy anything extra. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ETAN - September 25, 2017

" See above. All went very well indeed "

" Friendly staff, well running, clean and good vehicle. No complaints! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SIMONE - September 20, 2017

" This is the third time I use Auto Europe and it's great. "

" Great little vehicle and had no problems with picking it up and driving it in Germany. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by RENALD - September 19, 2017

" Very good. As promised. "

" Overall very good. The counter staff, could have been more helpful. Was difficult getting info from them. Had to sk several questions to get answers & we still weren't sure of some. "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by SIMONE - September 11, 2017

" All went well and had no issues. Will use them again. "

" Loved our vehicle. Was handy throughout our trip. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by VADIM - August 27, 2017

" Website was easy to navigate and provides benefit of comparing various rental companies in one place. Used their suggestions and advice to plan our route. Would definitely recommend to use www.autoeurope.ca. "

" Very friendly staff and quick drop-off. We were very happy that we got a automatic car for the rate of mechanic. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by AUSTIN - August 06, 2017

" Quick and easy on-line reservation. "

" Efficient check in and out. Car was a bit dirty but did not affect the overall experience. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 9

FRANKFURT, DE - Reviewed by DARCY - July 18, 2017

" Everything went smooth. Very quick pick up and drop off. "

" Very smooth "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by ERLAND - July 05, 2017

" Seamless experience. "

" Everything went very smoothly. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by KATRINE - May 26, 2017

" Great! "

" Everything was fine, other than the fact that I waited an hour in the line for picking up the car. There was only one person at the counter on a Monday morning. That was disappointing. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

FRANKFURT, DE - Reviewed by WALLY - March 22, 2017

" good experience, got an upgrade w/gps for no extra charge. checkin was quick and painless as was the drop off. staff was friendly and they all had smiles during my transactions which is odd for a car rental. "

" see above "

FRANKFURT, DE - Reviewed by RUDOLF - March 20, 2017

" great Organisation "

" very friendly...car was ready to go and clean. thank you Rudolf "

FRANKFURT, DE - Reviewed by RICHARD - March 03, 2017

FRANKFURT, DE - Reviewed by ALEXANDRA - February 06, 2017

" Reasonable, easy "

" Friendly, quick "

FRANKFURT, DE - Reviewed by DIETER - January 05, 2017

FRANKFURT, DE - Reviewed by FRED - December 09, 2016

" I had as always a good experience with Auto Europe.Thanks. "

" Good service,very pleasant and professional staff. "

FRANKFURT, DE - Reviewed by INGA-BRITT - December 07, 2016

FRANKFURT, DE - Reviewed by RAY - November 19, 2016

" Good service and competitive prices. "

" Prompt and efficient service "

FRANKFURT, DE - Reviewed by HENRY - October 24, 2016

" I was extremely satisfied. I got the best price through Auto Europe after shopping around online directly with several rental companies. "

" Great service at the airport. No hassles. After checking in at the counter with our voucher from Auto Europe the clerk even gave us an upgrade from what I expected. We were with three people and got a diesel powered Ford Focus which not only provided more than enough room for 3 adults and luggage, but also great fuel economy. "

FRANKFURT, DE - Reviewed by ALAIN - October 10, 2016

" Prices were excellent and reservation process quite easy. "

" The staff at the reservation desk were excellent , very helpful and understanding. "

FRANKFURT, DE - Reviewed by BERND - October 09, 2016

" Very good "

" Very good experience, new vehicle on two rentals this trip, they also gave us a coupon discount for future rentals..smooth pick up and quick drop off.. "

FRANKFURT, DE - Reviewed by ASHOK - October 05, 2016

" Good and Prompt Service. Very competitive pricing. Thank you "

" Service was great. Thank you. "

FRANKFURT, DE - Reviewed by DEREK - October 04, 2016

" Been using Auto Europe for over twenty years with essentially no problems. Very satisfied and will keep on using their service. "

" Professional. The pickup and dropoff went quick and smoothly. "

FRANKFURT, DE - Reviewed by SUSAN - October 04, 2016

" I was totally satisfied with the arrangements and the service overall. It was fast, smooth and the car was perfect. "

" Service was great; everyone was very pleasant; and the car was just what I wanted and performed perfectly. "

FRANKFURT, DE - Reviewed by HELMUT - October 01, 2016

" The check-in went great. Personnel was friendly and helpful. . I will rent Auto Europe again. "

" We got what we paid for and even a bit better. The price of the rental was great and the return of the vehicle went smoothly. "

FRANKFURT, DE - Reviewed by MANFRED - September 17, 2016

" We were very happy with the service. I had to call your office 3 times due to various changes we needed to make. Your customer service people were attentive, receptive and very helpful. We had a great experience in using both the website and the customer service phone line. Kudos. "

" We had no problems and the car and service was good. "

FRANKFURT, DE - Reviewed by JAMES - August 26, 2016

" Everything went smoothly at the airport "

" We noticed that a more convenient drop off was available since we did not have to go back to the airport to continue our vacation with family "

FRANKFURT, DE - Reviewed by MARKUS - August 25, 2016

" Great deals - good and clear info "

" Fast and still provided with all needed info - friendly staff! Thank you! "

FRANKFURT, DE - Reviewed by ALMUT - August 13, 2016

" Very gratifying, Good service, courteous, friendly, efficient. Highly recommendable. We will surely see you again! "

FRANKFURT, DE - Reviewed by GREGORY - July 24, 2016

" Very convenient and easy to use service. "

" Avis's service has improved in Frankfurt considerably. I use them 1 to 2 times a year there and our last visit was very good. Previous visits have been frustrating with few staff and poor quality cars. My recommendation to Avis is to avoid using or renting out Citroen vehicles. Very unreliable. They were very accommodating this year and changed our car to a Ford. "

FRANKFURT, DE - Reviewed by ASHLEY - July 15, 2016

FRANKFURT, DE - Reviewed by SHAWN - June 12, 2016

FRANKFURT, DE - Reviewed by WAYNE - June 09, 2016

" Everything that was promised was delivered. There were no surprises and the folks at Auto Europe were excellent to deal with. "

" Folks at the front desk were not that friendly or welcoming. "

FRANKFURT, DE - Reviewed by ROBERT - May 30, 2016

" Pleased to have 'No Deductible' option. "

" Quick service at check out/check in. "

FRANKFURT, DE - Reviewed by RAY - May 29, 2016

FRANKFURT, DE - Reviewed by ALEXANDER - May 23, 2016

" I have used your service for 20 + years, and it has always been good. "

" The location is convenient, service is efficient. "

FRANKFURT, DE - Reviewed by CARLO - October 11, 2015

FRANKFURT, DE - Reviewed by KENNETH - September 10, 2015

FRANKFURT, DE - Reviewed by MICHEL - July 02, 2015

" Cost to high "

" Good service clean car," "

FRANKFURT, DE - Reviewed by MELANIE - June 12, 2015

" Very streamlined check in and out. Excellent car, no problems. Would rent from them again considering prices. "

FRANKFURT, DE - Reviewed by GERD - May 06, 2015