AUTO EUROPE NAPLES, ITALY Car Rental Reviews

NAPLES, IT - Reviewed by CAMERON - March 26, 2019

" Excellent customer service! I made an error when doing the online booking so I called the company directly. The agent I spoke with was extremely helpful & very polite. She corrected my error and ensured I received the updated reservation information, via email, before ending the call. I have used Auto Europe in the past and will no doubt do so in the future. I highly recommend them. "

" Everything was great. Pickup and drop off went very smoothly. Both of the staff members I dealt with were very friendly, helpful & polite. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by OTELLO - October 29, 2018

" Great "

" The condition of the car, left a little to be desired, it only had 20.000 kl and it was in pretty bad conditions, scratches, dents, scuffs, etc. A Peugeot 308 a very nice car, not as nice as an Alfa Romeo but it did the job. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

NAPLES, IT - Reviewed by MARINO - February 28, 2018

" We feel protected when we book with Auto Europe.Very straight up dealing "

" Good experience A bit of a wait to turn car in due to staff being very busy "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by RONALD - February 04, 2018

" all things worked out ok. "

" Generally very good overall. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 7
Condition of the Vehicle: 9

NAPLES, IT - Reviewed by JANET - September 01, 2017

" Would definitely recommend Auto Europe. Hassle free, easy to reach via phone when we needed to make a change. A great experience. "

" We had quite a long wait when picking up the car but other than that, we had a great experience. We particularly loved the car and the counter staff who helped us when we picked up the rental were very helpful and pleasant and knowledgeable. Thanks very much. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by MIRCEA - July 15, 2017

" Great price, customer service. "

" All good. Great diesel car. Good service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by BRYAN - June 08, 2017

" Autoeurope is great. I rent all my cars with Autoeurope which is 3-4 times per year "

" Everything smooth with rental pickup "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

NAPLES, IT - Reviewed by BRIAN - December 12, 2016

NAPLES, IT - Reviewed by GERMAN - October 25, 2016

" Easy and quick pick up and return. Autoeurope offers better rats than the traditional companies. "

NAPLES, IT - Reviewed by ED - October 07, 2016

" Very good. Done by phone and made changes to original booking. "

" Good location. Efficient service. "

NAPLES, IT - Reviewed by SOPHIA - October 03, 2016

NAPLES, IT - Reviewed by KERWOOD - September 29, 2016

" Everything went just as planned. Car was in good condition and a good choice for where we were driving and parking. "

" Quick transfer to car pick up area. Quick processing and out of Naples very efficiently. "

NAPLES, IT - Reviewed by JALEEL - September 26, 2016

" Great way to book a car inexpensively and get the right insurance to make a rental worry free. "

" Great service, excellent staff. "

NAPLES, IT - Reviewed by CHRISTOPH - August 23, 2016

" Best car rental prices, fast process, good service "

" Service of europcar Naples is OK but sometimes you have to wait 30 min for the car. Some cars are not very clean or already quite damaged. Other places from europcar had a much better service... "

NAPLES, IT - Reviewed by STEVEN - August 03, 2016

" Agent at the pick-up in Naples was very articulate and polite and provided detailed instructions for the after-hours drop off at FCO 8 days later. I also appreciated the fact that there were no additional fees for returning the car to a different location. "

" I would definitely use Europcar again whenever I return to Europe. "

NAPLES, IT - Reviewed by PIOTR - July 27, 2016

" Very knowledgeable and helpful. "

" The paperwork at the renting takes a bit too long. Could be prepared earlier, based on booking information. Overall, very good experience. "

NAPLES, IT - Reviewed by ANTONINO - July 04, 2016

" Worked out in regards to pick-up, car, etc... On the downside, extra charges that were put through by Europe Car which Auto Europe is now truing to get reversed. "

" One Way charges put through that are not valid, Auto Europe trying to get this corrected. They did the same thing with my son-in-law as well, so this appears to be common practise. Be aware and do follow up for these additional costs as they added 50% to the total rental. "

NAPLES, IT - Reviewed by MARIUS - June 30, 2016

NAPLES, IT - Reviewed by ROCCHINA - August 18, 2015

" Everything was excellent. "

" Great service. "

NAPLES, IT - Reviewed by JEAN-PHILIPPE - July 29, 2014

" Good rate Insurance was no hassle when rock chipped windshield "

" Changed vehicle easily when damage windshield occured "

NAPLES, IT - Reviewed by JEAN H - June 24, 2014

" Very satisfied with the Lancia Ypsilon supplied. Excellent car for the type of travel; car was ready at pick-up and I was pleased with the treatment I got at the time of return because the car was slightly damaged at the left rear fender on a public parking spot in Vieste during a 3-day park. "

" see above, I have used AutoEurope and Europcar combinations for many years and will continue to do so because of the combined service and pricing. "

NAPLES, IT - Reviewed by DIDIER - October 23, 2012

" The car was not ready when we arrived but that worked out. In Rimini we had a flat tire with no spare in the trunk. Called hertz central who sent a tow truck to pick up the car. We went to Hertz Rimini airport by cab and recieved a call from Hertz central to advise us to go to Bologna (120 kms) it was 7:30 PM and I refused saying that I will go to Rimini the next morning. I got a replacement car smaller than the original. The first car was picked up and the tank was empty (not my fault) and I will be charged the ridiculos 3.4750 per liter plus service charges for a total of 251.02 Euros. I also have my cab fare of 20 Euros to be reimbursed. I refuse to pay the refueling charges because it is not my fault . Can Auto Europe help me claim? "

NAPLES, IT - Reviewed by ERNEST - October 16, 2012

" I returned the car 12 days earlier than scheduled. I had hoped for some reimbursement. I was told to read the fine print on page 3. Something this important -no refunds if booked online - should be in bold red letters on page one. Furthermore I would rather pay a little extra and have the possibility of changing my plans. "

" I got the address for the Naples office from the office at Stazione Termini in Rome. They got the address wrong so I was searching around for a considerable time. I did have the correct address on the original voucher, but the one from Rome was handier. "

NAPLES, IT - Reviewed by GORDON - September 24, 2012