Welcome to our page dedicated to customer reviews and the experiences our clients have with both Auto Europe and their chosen car rental supplier. We know reviews are a great way for our clients to learn more about our business and long-standing relationships with the most reliable suppliers who rent vehicles to travelers planning a trip to Naples.
Auto Europe works with multiple rental car suppliers offering a variety of pick-up and drop-off locations across the city of Naples. Trusted suppliers including Alamo, Thrifty, Dollar, and Citer have been working with Auto Europe for over 60 years. Our relationship with these suppliers allows us to provide rental rates lower than you'll find on the supplier sites. Start comparing rates today!
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Save up to 30% on your rental car in Italy when you book with Auto Europe today! You can use the booking engine at the top of this page to compare supplier rental rates in seconds using our booking engine to find the ideal rate and vehicle for your time in Naples. With our price match guarantee, there is no reason to wait, if you see a better rate with one of our suppliers before pick-up we'll beat that price!
" Excellent customer service! I made an error when doing the online booking so I called the company directly. The agent I spoke with was extremely helpful & very polite. She corrected my error and ensured I received the updated reservation information, via email, before ending the call. I have used Auto Europe in the past and will no doubt do so in the future. I highly recommend them. "
" Everything was great. Pickup and drop off went very smoothly. Both of the staff members I dealt with were very friendly, helpful & polite. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great "
" The condition of the car, left a little to be desired, it only had 20.000 kl and it was in pretty bad conditions, scratches, dents, scuffs, etc. A Peugeot 308 a very nice car, not as nice as an Alfa Romeo but it did the job. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
" We feel protected when we book with Auto Europe.Very straight up dealing "
" Good experience A bit of a wait to turn car in due to staff being very busy "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" all things worked out ok. "
" Generally very good overall. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 9
" Would definitely recommend Auto Europe. Hassle free, easy to reach via phone when we needed to make a change. A great experience. "
" We had quite a long wait when picking up the car but other than that, we had a great experience. We particularly loved the car and the counter staff who helped us when we picked up the rental were very helpful and pleasant and knowledgeable. Thanks very much. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Great price, customer service. "
" All good. Great diesel car. Good service. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
" Autoeurope is great. I rent all my cars with Autoeurope which is 3-4 times per year "
" Everything smooth with rental pickup "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
" Easy and quick pick up and return. Autoeurope offers better rats than the traditional companies. "
" Very good. Done by phone and made changes to original booking. "
" Good location. Efficient service. "
" Everything went just as planned. Car was in good condition and a good choice for where we were driving and parking. "
" Quick transfer to car pick up area. Quick processing and out of Naples very efficiently. "
" Great way to book a car inexpensively and get the right insurance to make a rental worry free. "
" Great service, excellent staff. "
" Best car rental prices, fast process, good service "
" Service of europcar Naples is OK but sometimes you have to wait 30 min for the car. Some cars are not very clean or already quite damaged. Other places from europcar had a much better service... "
" Agent at the pick-up in Naples was very articulate and polite and provided detailed instructions for the after-hours drop off at FCO 8 days later. I also appreciated the fact that there were no additional fees for returning the car to a different location. "
" I would definitely use Europcar again whenever I return to Europe. "
" Very knowledgeable and helpful. "
" The paperwork at the renting takes a bit too long. Could be prepared earlier, based on booking information. Overall, very good experience. "
" Worked out in regards to pick-up, car, etc... On the downside, extra charges that were put through by Europe Car which Auto Europe is now truing to get reversed. "
" One Way charges put through that are not valid, Auto Europe trying to get this corrected. They did the same thing with my son-in-law as well, so this appears to be common practise. Be aware and do follow up for these additional costs as they added 50% to the total rental. "
" Everything was excellent. "
" Great service. "
" Good rate Insurance was no hassle when rock chipped windshield "
" Changed vehicle easily when damage windshield occured "
" Very satisfied with the Lancia Ypsilon supplied. Excellent car for the type of travel; car was ready at pick-up and I was pleased with the treatment I got at the time of return because the car was slightly damaged at the left rear fender on a public parking spot in Vieste during a 3-day park. "
" see above, I have used AutoEurope and Europcar combinations for many years and will continue to do so because of the combined service and pricing. "
" The car was not ready when we arrived but that worked out. In Rimini we had a flat tire with no spare in the trunk. Called hertz central who sent a tow truck to pick up the car. We went to Hertz Rimini airport by cab and recieved a call from Hertz central to advise us to go to Bologna (120 kms) it was 7:30 PM and I refused saying that I will go to Rimini the next morning. I got a replacement car smaller than the original. The first car was picked up and the tank was empty (not my fault) and I will be charged the ridiculos 3.4750 per liter plus service charges for a total of 251.02 Euros. I also have my cab fare of 20 Euros to be reimbursed. I refuse to pay the refueling charges because it is not my fault . Can Auto Europe help me claim? "
" I returned the car 12 days earlier than scheduled. I had hoped for some reimbursement. I was told to read the fine print on page 3. Something this important -no refunds if booked online - should be in bold red letters on page one. Furthermore I would rather pay a little extra and have the possibility of changing my plans. "
" I got the address for the Naples office from the office at Stazione Termini in Rome. They got the address wrong so I was searching around for a considerable time. I did have the correct address on the original voucher, but the one from Rome was handier. "