AUTO EUROPE PORTO, PORTUGAL Car Rental Reviews

PORTO, PT - Reviewed by VINCENT - September 15, 2025

" I got the SUV i wanted and it gave us a safe ride . "

" Was happy with the service. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by FERNANDO - August 18, 2025

" Very good experience "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ELISABETE - June 04, 2025

" Over all very satisfied, will be a repeated customer. Will recommend to anyone. Thank you. "

" Happy over all. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by RAY - March 27, 2025

" I am a regular Auto Europe car renter. I trust their good prices and the service I get if I ever need it. It's a First Class operation. I also know that there can be issues when you rent a car and I trust that Auto Europe would go to bat for me if there were problems. "

" This was a seamless car rental...Bruno at the pick up was thorough and helpful...the drop off went smoothly as well. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ROBERT - March 13, 2025

" All good "

" All good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MANUEL - December 06, 2024

" always reliable "

" great staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by YOUSSEF - November 26, 2024

" Easy and efficient. No surprises. "

" Very nice and efficient return experience, the staff is friendly and helpful. The vehicle was as per our expectations. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ALBERTO - October 17, 2024

" Good prices "

" Friendly people "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 8

PORTO, PT - Reviewed by MARTINHO - October 12, 2024

" Overall great experience start to finish.... very professional and organized. "

" Overall great experience start to finish.... very professional and organized. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 9

PORTO, PT - Reviewed by JOSE PAULO - October 10, 2024

" great customer service "

" I leased a citroen last year and am very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by RICHARD - October 10, 2024

" This was my second time leasing from Auto Europe. I will lease again from your company on my next visit to Europe. "

" The drop off location in Lisbon was not marked well and difficult to find. The turn in procedure was smooth and efficient. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JEFFREY - September 19, 2024

" Excellent service , excellent car and all staff at pick Up and return were wonderful "

" Great service at Porto Train Station ((Avis) "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PEDRO - September 01, 2024

" Absolutely would rent from Europcar again "

" Awesome service! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANTONIO - August 19, 2024

" The agent we dealt with was the best so far! "

" The staff at Europcar in Porto is excellent and highly professional! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANNIE - June 08, 2024

" Great rates "

" Quick and efficient pick up and drop off "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ISIDRO - May 24, 2024

" Excellent "

" Very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by SIEGFRIED - May 11, 2024

" Perfect "

" Perfect. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by NICHOLAS - May 08, 2024

" The staff were friendly and knowledgeable. All transactions were smooth. "

" Everything was great and easy. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANDRE - November 12, 2023

" No bad surprises and the car was super clean at pick-up. "

" Everything went great. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by GILLES - October 20, 2023

" Nice and easy! "

" All good overall! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by MARTYN - October 12, 2023

" I was also very happy with the overall experience booking my vehicle through Auto Europe. You provide an excellent service, including choices of car rental companies to choose from, price ranges and indication of the type of vehicle I can expect! Many thanks. "

" I was very happy with the overall experience of renting a vehicle from Guerin as indicated in my rating of the company "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOSÉ - September 18, 2023

" very good "

" very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANTONIO - September 09, 2023

" The website was easy to navigate. "

" The entire rental, pick up and return process was easy and quick. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOE - May 26, 2023

" So far everything went very smoothly. We had gotten the full insurance package and the toll device which made things easier. Just dropped off "

" Pick up and drop off were fairly simple and fast. The car was a new car, in great shape. We had no issues at all. "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by KEVIN - April 09, 2023

" Easy process for sure "

" Great car and staff "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MANUELA - March 10, 2023

" Flawless, impeccable, professional customer service. "

" Flawless, impeccable, professional customer service. Lovely, friendly, helpful reps. Couldn't ask for better service! ❤️ "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DONALD - October 09, 2022

" My third rental and can't say enough good things ! Agent was amazing on the phone when I booked and all went according to plan on the ground .Just like the last times. Thank you for making renting a car in Europe easy !! "

" Great customer service and left without any questions and confident of our rental. Thank you !! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ROSA MARIA - October 02, 2022

" Very satisfied "

" Very satisfied "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ARMENIO - September 20, 2022

" see you next year "

" Excellent service, nice people. We like that you pick us up @ arrivals and drive us to your yard to.get our car. Then upon departure we leave car with you and you drive us to terminal for departure. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by PAUL - August 16, 2022

" Very efficient - customer service was excellent always responded to questions quickly. "

" Excellent - first time using Auto-Europe - the car was great. Absolutely no complaints with the car. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANTONIO - August 04, 2022

" excelent "

" very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by GIORGIO - July 28, 2022

" Very happy with Auto Europe. I use them all of the time when I have to rent a car. "

" Very efficient service "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOSE - July 19, 2022

" Exceptional service "

" Been renting from you for a few years and always had first class service. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MARISA - July 15, 2022

" Auto Europe offers good value and excellent service. We always use Auto Europe and will continue to do so. "

" Very friendly and efficient service in both Porto and Faro. The staff at the Faro location even helped us to get to the airport. Great customer service! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by CHRISTIAN - October 14, 2019

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DAVID - October 03, 2019

" Absolutely no problems or issues with the booking. Very efficient. "

" The Avis person on the check out counter was knowledgable and provided good advice on a couple of matters. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by VITOR - October 02, 2019

" Excellent "

" Excellent "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANNE-MARIE - October 01, 2019

" My experience was very positive! "

" Danijela was incredible. She was professional and proficient in ensuring that that everything went well. She quickly responded to my emails and addressed all my questions and concerns in a timely matter. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by ANTHONY - September 23, 2019

" I was a bit sceptical at first, but Auto Europe turned out to be fantastic. Good rates and good communication. Will be my first choice for future Europen rentals. "

" We had a bad experience and am inserting the email I sent to them which is self explanatory. I hope that you will be able to assist us. This is waht I sent: Dear Sirs I refer to the Avis contract number 12691716 2, reservation confirmation number 17349922CA2 and would like to place on record my utter disgust and disappointment at the deceptive practice used by your company and your employee, Christiane Duarte, in implementing this contract when picking up the car in Porto. The initial booking included fully comprehensive insurance and when I picked up the car I informed the Avis agent that we wanted the following optional extras: additional driver, GPS and e-Toll transmitter. This was discussed with the agent and she confirmed that those were the ONLY additional items to be paid for. I took her at her word and, in good faith, signed the contract. I would like to add that there was a long line at the rental office and only one agent on duty. I thus wanted to proceed as quickly as possible in order to inconvenience the other customers as little as possible. However, when we got to Lisbon to drop off the car, I was informed that several other optional items were to be paid for. These were: windshield protection, roadside assistance and personal assistance. I was totally dismayed and shocked at this because I had discussed with your Porto agent that I wanted only the three original optional items, and, at the time she assured me that those WERE the ONLY additional items. She never discussed with me the three new additional items, and she checked them off the contract without my knowledge and consent and without me signing my initials to confirm each of these. Had I been informed of these additional optional extras, I would have declined to take them. Further, as can be seen from the attached Auto Europe voucher, roadside assistance was included in the original rental price and should not have been billed as an additional item. Although I signed the contract in good faith, I am extremely upset by your agent deceptively adding the additional items without my knowledge and consent. I thus expect that these charges to be reversed and credited back to my credit card. Should this not happen , I will take this up with your industry association, ACRISS. I would also like to add the following comments: When I dropped off the car, I found your agent in Lisbon to be rude, condescending and totally unprofessional. When I asked her to explain the additional items, she was impatient and rolled her eyes back in a most insulting manner. When I requested a GPS, I expected to get a "GPS", namely a Garmin, Magellan or similar. However, when I got into the car, I saw that the GPS was a cell phone with Waze and Google Maps. By this time it was too late to hand back the GPS, but, had I known what I was getting, I would never have requested the GPS as I would have used my own cell phone which has Waze and Google maps. Yours Truly Anthony Bergmann "

Overall Value: 1
Efficiency of Counter Staff: 10
Expediency of Drop-off: 1
Condition of the Vehicle: 6

PORTO, PT - Reviewed by SANJEEV - September 22, 2019

" Very good and this was the second time we rented a car through them. "

" The lady at the counter was very knowledgeable and explained everything. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by SHAWN - September 20, 2019

" Quick and efficient "

" Quick and efficient "

Overall Value: 10
Efficiency of Counter Staff: 8
Expediency of Drop-off: 10
Condition of the Vehicle: 9

PORTO, PT - Reviewed by HUMBERTO - June 28, 2019

" easy "

" good car "

Overall Value: 9
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOHN CRAIG - June 23, 2019

" Love Auto Europe. "

" Great experience with Europcar. "

Overall Value: 9
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

PORTO, PT - Reviewed by MARK - February 14, 2019

" Easy to book, and while I had no problems with this rental, they have proven helpful in the past with any small issue we have had. "

" Our Renault Clio wagon was clean, comfortable and nice to drive. The staff was helpful and polite, the charges were clear with no hidden surprises (I knew about the VAT), and with the GPS the car came with, finding the drop-off point was no problem. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by FILIPE - January 11, 2019

" Great "

" Great "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOHN LESLIE - November 26, 2018

" Excellent "

" Staff were very professional "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by BESS MARIE - November 19, 2018

" Have used Auto Europe in the past and will definitely use again should the need arise. "

" The experience with AVIS was terrific. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by DOUGLAS - November 11, 2018

" Everything worked out very well. We were so glad we were able to purchase the toll pass so we could pass through too booths quickly and not have to worry about having correct change. "

" It was great to find a kiosk across the street from our hotel to return our car in Porto! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JURIS - October 17, 2018

" All was excellent. "

" We were upgraded to a Mercedes C class. On the 2nd day - a message appeared on the screen that the car was due for service. Then later on another screen - a message "refill AdBlue - see owners manual". We had no idea what AdBlue was and there was no owners manual in the car. We went to a gas station - but that attendent did not speak english. The next gas station was out of AdBlue and finally at the 3rd gas station we finally got AdBlue filled into the car. It was a all a bit stressful ...BUT I am pleased that when we dropped off the car in Faro - the Avis agent there apologized for our trouble and refunded us the cost of AdBlue and a bit more for our inconvenience. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 6

PORTO, PT - Reviewed by NORMAN - October 16, 2018

" everything worked out fine "

" Car broke down...need i say more. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 8
Condition of the Vehicle: 3

PORTO, PT - Reviewed by EDMUND - October 13, 2018

" Good "

" Beats renting! "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by MICHAEL - October 10, 2018

" Your website was easy to manage and was very accurate. "

" I have used AVIS for work and personal purposes for the past 25 years and have nothing but positive things to say about my vehicle rentals. This is the first time I have rented a vehicle in Europe using AVIS and it was a good as any I have experienced in North America. I will look forward to my next rental with AVIS. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by VINCENZO - October 07, 2018

" Thanks for the great service. "

" Front desk was very helpful and courteous, and had the same experience on dropoff. I forgot my phone in the car and the staff was very helpful in locating it. Definitely, recommend. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by JOSE - October 06, 2017

" I am very satisfied with you guys and I recommend to any one Autoeurope. "

" Wonderful people Thank you "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

PORTO, PT - Reviewed by EUGENE - October 15, 2016

" Very easy process and did not take much time. "

" Pick up was easy and the agent did a very good job of explaining the extra taxes, charges and toll fees. The vehicle was almost new and we had no problems with it. The return process was even easier. I would recommend Guerin to anyone renting a car in Europe. "

PORTO, PT - Reviewed by DAVID - February 27, 2014

" Very satisfied with price and car "

" Long waits to complete check in and check out "

PORTO, PT - Reviewed by REGINALD - February 27, 2013

" Everything went smoothly. Thanks Reg. "

" Professional. Thanks "

PORTO, PT - Reviewed by VICENTE - November 21, 2012

PORTO, PT - Reviewed by MANUEL - September 11, 2012