AUTO EUROPE MUNICH, GERMANY Car Rental Reviews

MUNICH, DE - Reviewed by PETER - December 03, 2022

" Been booking through auto europe for some time, and for a good reason: no hassles, good service. Thank you! "

" Quick, polite service. Vehicle was in good condition. Great service all around. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by CHRISTIAN - August 19, 2020

" Used AutoEurope before and will do so again in the future. Good service, prices and easy to use "

" AVIS is a trusted brand that I will continue to use albeit still waiting for final invoice. "

Overall Value: 9
Efficiency of Counter Staff: 8
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ADAM - January 23, 2020

" It was as expected. "

" It was good other then the usual pressure to get insurance (thus increasing the cost by almost 100%) "

Overall Value: 8
Efficiency of Counter Staff: 7
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by FLOYD - November 29, 2019

" The sign up was easy and the product was delivered as promised. There were no hidden fees or surprises upon check in. "

" The check-in was easy, fast and efficient. The desk person was courteous and very helpful. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by GERTRUDE - November 25, 2019

" Very helpful tolt me everything I have to know Will rent a car again "

" Very friendly and helpful "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by JUDY - October 09, 2019

" Not sure how this differs from the question above. Peugeot-Buy-back program is very efficient and our preferred method of 'renting' as we are guaranteed a specific model of vehicle which is very important to us since we are cyclists and the model we choose is capable of taking a bike rake. "

" Staff in Marseille were excellent. However, the pick-up in Munich was not very efficient, with a long wait for the agent to retrieve us beyond the arranged time. The Munich agent was also very difficult to reach by phone in advance to pre-arrange the pick-up and they did not reply to my emails. Otherwise all was as we have previously experienced which was great. "

Overall Value: 8
Efficiency of Counter Staff: 9
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DRAGAN - September 18, 2019

" I found Auto Europe's service to be extremely good. "

" The only problem was the long lineup for the pickup. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by VICTOR - September 17, 2019

" Auto Europe was great. Efficient in every way. We have full confidence in its service. "

" Terrible counter service. They had you take a number, which is great. However, one person snuck in before the ticket holder to reach the counter. The girl took him anyway. Then she released the number going to the next person. This screwed everything up. We got caught up in it and were bypassed by those after us. Counter girl was very rude and didn't seem to understand that she was the problem by taking the person without a ticket. She was very rude to us and another gentleman. Finally got our car but had to put up with her demeanour. Very rude. "

Overall Value: 7
Efficiency of Counter Staff: 1
Expediency of Drop-off: 9
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ANDRE - September 11, 2019

" very good service and prices "

" Nice to drive a Mercedes "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ARTHUR - June 09, 2019

" Booking process was easy and straightforward "

" Although perhaps lacking a little get up and go on the Autobahn, our little BMW was a pleasure to drive and performed well. "

Overall Value: 8
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAVID - June 08, 2019

" Same as with Hertz. All went well and yourservice was great. Thank you. "

" Everything went well from arrival to depature. I'd used a competitor of yours last year and was not at all satisfied. I will use your service agsin. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SIEGFRIED - June 08, 2019

" exellent "

" everything was perfect . "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PETER - April 23, 2019

" see above "

" The whole experience was terrific. I was planning a trip through the Balkans and was having difficulty with renting a car. There are a lot of rules that prevent movement of rental cars from one location to another. Thanks to the suggestion from the person at Auto Europe I was able to lease a car and solve all my problems. I moved easily across the borders of 15 countries. Everyone that helped me on the phone or on the ground was very helpful. Peter Kingma Canada "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by WALTER - April 09, 2019

" I was extremely pleased with my rental. Friendly staff who made one feel welcome. Free automatic. Extension of the contract using email with all requests fulfilled. A very positive experience from first contact. "

" Friendly service upon arrival. Free upgrade. Easy extensions of the contract by e mail. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by ENNO - March 30, 2019

" Perfect in every way "

" A perfect experience from booking to car return. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ALFONS - January 28, 2019

" nice and easy "

" nice and easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by LASZLO - January 09, 2019

" USED THEM MANY TIMES BEFORE, VERY EASY TO WORK WITH. "

" PLEASANT EXPERIENCE, FAST, EASY, FRIENDLY SERVICE. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ANDREAS - January 06, 2019

" Good team! "

" better price then Hertz and I ended up with a Hertz vehicle anyway "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ADRIENNE - January 06, 2019

" Good experience! "

" Good car, efficient drop off and pick up "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by PHILIP - October 24, 2018

" Very straightforward and easy booking. "

" A good experience, the car was good and the price acceptable. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by KYLE - March 18, 2018

" Easy to use, convenient "

" Good overall experience, dropping off car was a little strange as the guy had no uniform and just walked up and asked for the keys, didnt know if he was an employee or not at first until we started talking. "

Overall Value: 8
Efficiency of Counter Staff: 8
Expediency of Drop-off: 7
Condition of the Vehicle: 9

MUNICH, DE - Reviewed by NENAD - March 07, 2018

" effective and affordable "

" perfect rental experience "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by HELGE - March 03, 2018

" very good "

" very good "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by MARK - January 28, 2018

" Very helpful "

" The agent was wonderful. Recommended an upgrade and that was helpful. The vehicle was lovely but the interior had not been cleaned or vacuumed. It was quite dirty and they offered to clean it after we were all loaded in and ready to travel. We didn't want to be delayed further. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 5

MUNICH, DE - Reviewed by CATALIN - August 28, 2017

" Good price. "

" Great experience with the staff. The car was a bit old. "

Overall Value: 10
Efficiency of Counter Staff: 9
Expediency of Drop-off: 9
Condition of the Vehicle: 7

MUNICH, DE - Reviewed by MICHAEL - August 25, 2017

" Great experience - thanks "

" Great experience - thanks "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MICHAEL - August 25, 2017

" Great experience - thanks "

" Great experience - thanks "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DIANA - August 09, 2017

" Very pleased with the service and car "

" It was smooth and easy "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by MARLON - July 09, 2017

" Auto Europe is an easy site to use and book our car and provided us with all the information we required before our trip. "

" The car rental was excellent. We received the car we requested. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DANNY - June 30, 2017

" Words are not enough, we appreciate everything you did to make our travel nice and enjoyable. Your company is excellent. Thank you again. "

" Very pleased with everything and everyone. Had pleasant experience and would recommend your company with pleasure. Thank you. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by SEAN - June 26, 2017

" Very nice to be able to compare multiple prices side-by-side, easy to find the right car and book. "

" Good location (Munich hbf), easy to get car keys. Actual car is a few minutes away in a parking garage though. Drop-off was a bit harder to find as it's on the opposite side of the building and the signage isn't very noticeable. "

Overall Value: 7
Efficiency of Counter Staff: 9
Expediency of Drop-off: 7
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by DAN - June 20, 2017

" Good web site with best price options "

" Friendly and fast. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 9
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - June 16, 2017

" Auto Europe usually have the best rates, no hassle & friendly staff. I would highly recommend them. "

" Reasonable price, free upgrade, friendly staff. My wife and I have rented cars in Europe from Avis on several occasions. Always no hassle. "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by ROBERT - June 15, 2017

" Overall a good experience "

" Upon arrival at Munich airport, we were being served by a very new associate. It seemed that the other staff were more Concerned with getting their own work done than helping him. It took 50 minutes to get our car, after which we had to return to the counter after putting all Of our luggage in the car because the GPS had not been properly set up. "

Overall Value: 7
Efficiency of Counter Staff: 3
Expediency of Drop-off: 8
Condition of the Vehicle: 8

MUNICH, DE - Reviewed by IGOR - May 30, 2017

" Perfect "

" Perfect "

Overall Value: 10
Efficiency of Counter Staff: 10
Expediency of Drop-off: 10
Condition of the Vehicle: 10

MUNICH, DE - Reviewed by RAINER - May 05, 2017

" Friendly staff. Great service! "

" Efficient and very friendly service at the drop off! "

MUNICH, DE - Reviewed by FRITZ - May 03, 2017

" Very nice Service, helpful staff "

MUNICH, DE - Reviewed by JOHN - April 19, 2017

" Everything was as pre-booked via Auto Europe., Vehicle included safety vest now required in many EU countries "

" Checkout and return at Munich Airport Hertz was very efficient. Nissan Vehicle included GPS albeit we learned it was not aware of current autostrada construction zones or exit closures. Vehicle itself worked fine and was in mint condition. "

MUNICH, DE - Reviewed by DAVID - April 17, 2017

MUNICH, DE - Reviewed by WALTER - March 20, 2017

" Always easy and convenient. "

" Friendly professional service. No worries. "

MUNICH, DE - Reviewed by BRIAN - January 05, 2017

" Everything went off without a hitch. "

" The car was good. A tad dirty when we picked it up. Oh, yes, it also was out of wiper fluid which was needed on one of the rides. "

MUNICH, DE - Reviewed by WILLIAM - November 16, 2016

" I has always been problem free to rent a car using Auto Europe "

" If there were any questions, Herz always responded to my satisfaction. The staff was very customer friendly. "

MUNICH, DE - Reviewed by BRUCE - November 01, 2016

MUNICH, DE - Reviewed by HEINZ - October 08, 2016

" We are very happy with the service Auto Europe provided. "

" A very pleasant experience dealing with Hertz "

MUNICH, DE - Reviewed by DIETER - September 27, 2016

" Went smoothly at both pick up and return "

MUNICH, DE - Reviewed by ERICH - August 18, 2016

" Hi, we have rented cars through Auto Europe a few times now. Each time the booking as well as the pick up at the desk was easy to follow and went without any problems or complications. The rental rates were competitive or better. We will consider Auto Europe again next time. "

" Our experiences with Avis has been great. The service was friendly and competent. We do feel however that the spouse should be included in the rental without an additional driver charge. "

MUNICH, DE - Reviewed by JERZY - June 27, 2016

" Every 2-3 years with my wife we fly from Vancouver, Canada to Europe, mostly to Germany and rent a car through Auto Europe. It never failed:)))) Either Frankfurt, Amsterdam, Paris or Munich...always good prices and service without unnecessary delays:))) We will continue with Auto Europe excellent competitive service. Thank you "

" As every other car rental there were very good!!! With so much competition, no room for mistakes... We will continue with any company recommended by Auto Europe:)))) Thank you for a great work and help. "

MUNICH, DE - Reviewed by STEPHEN - June 25, 2016

MUNICH, DE - Reviewed by SARA - June 05, 2016

" Accurate and efficient information, good communication. "

" We had a "service engine" light come on, and lurching as we accelerated. We went to the nearest Hertz in Nuremberg and were given excellent service by Jennifer Niklas, the customer service rep on duty. After a call to the Service hotline, we were given the go ahead to exchange for a new car to continue our journey. Jennifer went above and beyond and helped us communicate with our hotel about arriving late, giving us all the time and support and phone access we needed to sort ourselves out. She was a real pleasure to deal with - helpful, friendly, professional, thorough. She did all this while juggling incoming phone calls and several new customers. And she was the only one on duty. "

MUNICH, DE - Reviewed by SIEGFRIED - June 03, 2016

MUNICH, DE - Reviewed by ZDENEK - October 16, 2015

" Pleasant and helpful staff. "

MUNICH, DE - Reviewed by JOSEPH - October 11, 2015

" Everything about this rental was perfect. I did not get the car i wanted but got upgraded to a even better one once i arrived in Germany. I couldn't of asked for anything better. The staff at Auto Europe is amazing, always being there for the client. This is the 2nd time using Auto Europe and will not be the last. Great value and even better service! "

" I know i waited a long time in line at the beginning (to be expected) but the check in was very smooth. Drop off was just as smooth. The only thing i am worried about is that when i picked up the car no visual inspection was conducted with me nor was there one once the car was dropped off. The best course of action i had was to take extensive pictures with my 18 mp camera during both pickup and drop off so if there was any questions about anything that i would have proof myself. Other than that the service was absolutely great. I would definitely use this company again. Reception was very friendly, knowledgable and willing to help out in any way possible. DANKE! "

MUNICH, DE - Reviewed by COSTAN - October 06, 2015

" Competitive prices, large model selection, and fast, easy and clear vehicle reservation. As a suggestion, although not presented by any other car rental company, I would like to find more technical information about the models I consider for a reservation, such as power, torque, trunk space, connectivity, etc. "

" Although the offered vehicle was (I assume) included in the reservation category, the car was inapropriate for highway speeds in Germany (Renault Clio, 1.2 Liter), considering my 2000 km trip as well. There is a great difference in power between this car and Ford Focus, the generic model listed for this category (compact). "

MUNICH, DE - Reviewed by JOHANNES ARNOLD - September 29, 2015

" Service was fine when we picked up car but when we dropped off car no attendant was available to check car which was fine except it needed an oil change and we had no one to advise of this "

MUNICH, DE - Reviewed by DAVID - September 17, 2015

" Great rate and no surprises when picking up the car. Exactly as indicated on the reservation. "

" Long check in line but courteous and helpful staff. "

MUNICH, DE - Reviewed by JEAN - August 14, 2015

MUNICH, DE - Reviewed by JEAN - July 19, 2015

" Our first car was very dirty inside and we had to call to tell them. Went back the second day to change car. Good service for changing but it would have been better to have a clean car at first. "

MUNICH, DE - Reviewed by FRANC - April 24, 2015

MUNICH, DE - Reviewed by KAROLY - April 09, 2015

" Good service every time "

" I was 2 hous early to show up at the counter, they were unable to provide me a vehicle, I was told to wait at least an hour, before they can serve me, after an hour of waiting I attempted to go to the counter again, I was offered a larger class group car for the same rate, I was happy with the offer, but a bit unhappy with the long waiting. "

MUNICH, DE - Reviewed by PETER - April 01, 2015

" Friendly a d polite service "

MUNICH, DE - Reviewed by NAGULESWARY - January 20, 2015

" I was satisfied with the service, got the car quickly and nice people working there. "

MUNICH, DE - Reviewed by MATT - December 19, 2014

" All was great.I like the car I received...fast pick up and return.Great service. Thanks. Matt "

MUNICH, DE - Reviewed by GRAHAM - January 02, 2013

" Everything was quite good although the pick up and drop off points weren't as clearly marked as we would have hoped. That took up much more time than expected due to lack of signage. "

MUNICH, DE - Reviewed by CORNELIUS - December 20, 2012

MUNICH, DE - Reviewed by WILLIAM - December 16, 2012

" Cost was very reasonable. Booking was easy and efficient. "

" Pick up was easy and quick, as was return. Staff were helpful and friendly. "

MUNICH, DE - Reviewed by VOJISLAV - November 05, 2012

MUNICH, DE - Reviewed by JEAN-MARIE - October 29, 2012

MUNICH, DE - Reviewed by ANTON - October 25, 2012

" This trip was a vacation with my wife. We reserved a reasonable sized car - a Volkswagen Beetle, or similar. There were cheaper rates available, but we spent the extra money for a bit more space. When we arrived at Europcar, they did not have a Beetle and gave us a Seat Leon - the equivalent of a VW Polo. They said they did not have any other cars available - but, I was still charged the rate for the Beetle - please refund the the difference "

" see above "

MUNICH, DE - Reviewed by MICHAEL - October 22, 2012

" Pretty smooth transaction overall. I am a repeat Auto Europe renter and have no issues with the product or service. "

" Although our pick up was supposed to be at the Budget Counter it was not manned on our arrival so the booking was handled by the Avis desk who did a great job. "

MUNICH, DE - Reviewed by JACLYN - October 14, 2012

" Fantastic! We loved the car, it was also extremely clean and great on gas and the price was unbelievable. The support was also great. Won't go anywhere else in the future. "

" Wonderful! "

MUNICH, DE - Reviewed by MONICA - October 11, 2012

" The Agent I spoke with when initially completing the booking was very courteous and helpful. "

" The Agent I dealt with at the desk in Munich airport was very courteous and efficient. Though the vehicle I ordered was not available the vehicle that was provided was more than satisfactory. Thank you. "

MUNICH, DE - Reviewed by KAREN - October 10, 2012

" We were originally given a car too small to fit our luggage but once I returned to ask for a bigger trunk I was taken care of immediately and with perfect customer care. "

MUNICH, DE - Reviewed by WILLIAM - October 03, 2012

" The only issue we had was the GPS system in the car which did not work in several of the countries we travelled to. "

" Excellent customer service, very friendly staff, clean and new vehicles, easy check in and return "

MUNICH, DE - Reviewed by GEORGE - October 02, 2012

" Very satisfactory both at pick up as well on return. "

MUNICH, DE - Reviewed by PETER - September 24, 2012

" When renting with AutoEurope previously (2006, 2008) we have always received diesel cars. This time we received a gas car. Diesel is preferable as mileage seems to be better and diesel fuel is less expensive. I'll be sure to request diesels when booking in the future. "

MUNICH, DE - Reviewed by ALEXANDER - September 21, 2012

MUNICH, DE - Reviewed by TIBOR - September 20, 2012

" exelent service !!!!! thank you !! "

" best ever !!! fast &pro service in & out ! thanks ! "

MUNICH, DE - Reviewed by GERALD - September 06, 2012

" Good price. Very efficient delivery. "

" Initial contact at the pick up point was with a rather curt, abrupt person. Somewhat typical of Germans who expect you to know how the system works and where everything is even when you've never been there. Courtesy is always welcome. Map of pick up and drop off locations in the train station and airport in Munich would be helpful. "

MUNICH, DE - Reviewed by DARJAN - August 31, 2012