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LONDON RENTAL CAR REVIEWS
Car Rental Reviews - London, England
Music venues, famous landmarks like Big Ben, Westminster Abbey and Buckingham Palace, not to mention stunning scenery; what is there not to love about cheap London car rentals through Auto Europe? From the sounds of the following reviews featured below, our customers are always delighted in terms of booking an affordable car rental in England. After all, we offer the best car rental rates on the internet matched with 24/7 customer service! At the end of the day, we are dedicated to ensuring seamless foreign car rental experiences for our globetrotting clientele. Perks with Auto Europe range from free cancellation within 72 hours of pick-up while working alongside the industry’s most well-known car rental suppliers in over 20,000 locations from across the globe!
To get the ball rolling on your UK adventure, use our search engine near the top of the page or call us at 1-888-223-5555 to book your low-cost London car rental from our partners such as Europcar, Enterprise, Hertz, among many others. As these companies maintain diverse car rental fleets full of vans, luxury cars, and other models, we can also equip travelers with essential travel items for their car rental experience in the United Kingdom like short-term leases and one-way deals!
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Begin comparing rates today to reserve your London car rental or simply call 1-888-223-5555 to directly book your vehicle with one of our agents! Day or night, we look forward to helping you plan an awesome trip to London. Also keep in mind that we have car rental options at Heathrow Airport among other major London transportation centers available on our search engine! Reserve your low-cost United Kingdom car rental today with Auto Europe.
AUTO EUROPE LONDON, UNITED KINGDOM Car Rental Reviews
Average Rating for Auto Europe London:
LONDON, GB - Reviewed by ANDREW - January 18, 2023
" Over all it was an excellent experience "
" Over all it was an excellent experience . "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KENNETH - January 17, 2023
" Will use again "
" Quick and personal touch "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - January 14, 2023
" Very satisfied and will return for business on our next trip "
" Excellent service and experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - January 07, 2023
" Easy to use and an excellent price. "
" Excellent little car with easy pick up and drop off "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GRAHAM - November 18, 2022
" Excellent staff and service "
" Excellent staff and service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLOTTE - November 06, 2022
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - January 15, 2022
" Friendly knowledge staff, made the whole experience quick and easy "
" Helpful, knowledge and friendly staff made for a satisfying experience "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - January 10, 2022
" Excellent "
" Excellent, thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMANTHA - January 07, 2022
" Quick and easy. Good pricing. "
" Friendly service, free upgrade, simple check in and check out process. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - December 30, 2021
" Very good right price. Good service "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARTIN - December 26, 2021
" very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARLENE - October 05, 2020
" All of dealing with this site very helpful and professional no complaints "
" GPS cost very high. Will purchase one in the future for less than the charge "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - September 14, 2020
" Good service "
" Quick and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARILYN - January 27, 2020
" Everything was good "
" Excellent service. Upgraded to a larger vehicle than I would have chosen, but otherwise, everything excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SCHLOMO HANS - January 24, 2020
" Very good "
" Very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PERRY - January 24, 2020
" Easy & efficient "
" Everything was ok accept for the instructions on pick up and drop off , especially for a first time visitor "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RAYMOND - January 10, 2020
" altogether good experience "
" Friendly staff; no problems with vehicle "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - December 13, 2019
" Great experience, thank you "
" Thank you very much, great company definately will be back. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - December 13, 2019
" Always provides the best deals. Good support if needed. "
" Great value. Upgraded without asking. Good Sat Nav in car but no reverse camera. 27,000k on odometer but drove really well. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - December 12, 2019
" I had a satisfactory experience in booking and making changes to my car rental with Auto Europe. "
" After a long flight,I did not like that the Europcar counter person kept trying to upsell/pressure me into purchasing products and services I did not want or need. "
Overall Value: 3 Efficiency of Counter Staff: 1 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREW - December 10, 2019
" Have used autoeurope many times to rent cars through. Never had an issue with them. Always been helpful Lin finding the best deals. "
" Europcar have always come out as the best value for renting a vehicle. Good experience and will continue to use them. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - December 09, 2019
" Very smooth, efficient and honest service. "
" Very smooth, efficient and honest service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NATHAN - December 03, 2019
" Overall a good value for the money. "
" Friendly and helpful staff. They were a pleasure to deal with, both at the front desk and in the car park. The car was like new and worked very well for me. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - December 02, 2019
" Very good service will not hesitate to use Auto Europe next time in the UK "
" The agent we met with at LHR was very helpfull and went out of his way to accommodate our needs "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDREAS - November 29, 2019
" Professional service through out "
" Excellent service throughout "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LINDSAY - November 26, 2019
" Excellent "
" Staff were polite and helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FLEUR - November 26, 2019
" Good place to rent a car "
" Staff were very friendly and helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IQBAL - November 23, 2019
" Great! "
" It was a very good experience ; however I landed at Getwick North Terminal and there was no one at the counter I had to go to south terminal also drop off was very inconvenient because I had to drop off at South Terminal and fly from North. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 6 Condition of the Vehicle: 7
LONDON, GB - Reviewed by MICHAEL - November 21, 2019
" very satisfactory "
" europcar excellant "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by OLIVER - October 31, 2019
" Excellent throughout "
" Excellent "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARETH - October 13, 2019
" Worked very well "
" Very pleased with the service which I have used before "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - October 03, 2019
" Excellent rental experience "
" Excellent rental experience. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JANET - October 02, 2019
" We love working with Auto Europe and will continue to do so on future vacations. "
" The pick up process in gatwick is very slow - we appreciate it's a busy location but a more expedited process would be appreciated. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by LAWENCE - October 02, 2019
" Superb system that highlights the best prices across all rental companies, at considerable saving from dealing direct. Help line staffer was knowledgeable, friendly and efficient. Many thanks. Will definitely use again. "
" A very busy depot but digital wait-list efficient and easy to use. Counter staff very friendly and helpful (and apologetic for long wait time). Car I requested was unavailable but was upgraded for free to superior vehicle which included sat-nav. Great! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GLENN - October 02, 2019
" I have rented a few times from this company. Mostly good experiences with one exception. "
" Good staff at counter and at check out. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - October 02, 2019
" Good "
" Good "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CONSTANCE - September 23, 2019
" Excellent! "
" Excellent service and very nice knowledgeable customer service rep at the counter. And when we returned the vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - September 23, 2019
" Excellent again. No troubles with the payment, and no arguing at the counter that I should take extra insurance. "
" Good, but they sent me on email a totally blank (three white pages) "Statement of Return". I asked for a correct one from the Europcar web site, but no response yet. It's just a bit disconcerting to receive a blank final statement. It's likely OK, but it worries me a bit. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - September 23, 2019
" Very easy. Website works very well. "
" Very professional. Low mileage, well maintained vehicles "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DINESHBHAI - September 22, 2019
" Very good "
" Very good and efficient service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VIRGINIA - September 21, 2019
" Good service "
" Good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARY - September 20, 2019
" easy to deal with, friendly staff, good car, no complaints "
" easy to deal with, friendly staff, good car, no complaints "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - September 20, 2019
" I find Auto Europe to be a good rental platform. "
" I didn't much enjoy the pressure at the counter to upgrade. However, I do understand that certain customers probably respond favourably to the upgrade pressure and that results in more revenue for Europcar. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUDITH - June 25, 2019
" Always a pleasure. On this occasion I had booked a manual vehicle 6 months ahead and then realized an automatic would be a better idea due to some shoulder problems. Easy to transfer the reservation and friendly people on the phone to help "
" Wonderful fellow at the counter. He worked hard to get a vehicle of the right class and offered options at no extra cost "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - June 23, 2019
" All good "
" Fast and efficient pick up and drop off. Good experience all round "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - June 22, 2019
" Auto Europe has always met my needs and expectations. Now if you could get Hertz in the same shape life would be good...dlenright "
" Everything was great except for the Drop OFF. Not at all clear what I was to do...no information provided. If had not been for a staff lady (from another car rental company) helping me it would have been worse. Please make it clear what to do when a car is dropped off and there are no HERTZ staff available (doors locked)..dlenright "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 1 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - June 20, 2019
" All good! "
" All good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JESSE - June 19, 2019
" Very easy to navigate on website and details/ deals were great! "
" Great locations and great staff! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - June 18, 2019
" Have used Auto Europe for many years and have always been satisfied. "
" I think that when you rent a car, employee of rental company should show you the functions pertaining to the features the car has, i.e. adjustment of seat, placement of parking brake, features of gps, etc. things like that. We worked it out and I'm familiar with all types of vehicles, but not everyone else. it. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TERRY - June 17, 2019
" You guys are awesome - fabulous service would not consider using anyone else "
" You guys are awesome - fabulous service would not consider using anyone else "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KAREN - June 15, 2019
" Everything went very smoothly at pickup and drop off. They gave us a free upgrade and we really liked the car. "
" There were a couple of charges eg road tax that we were not expecting but overall the cost was reasonable. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by COLIN - June 13, 2019
" I have used auto Europe for over 5 years and never had a bad experience, simple to use everything detailed "
" The service was exultant from start to finish ! They made u feel at home will certainly recommend and use this service again. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by REGINALD - June 10, 2019
" thank you very much for the effort your agents put in to get us a vehicle. even though we had to change our schedule for our time in London we really appreciated the effort your company put in. once again thank you "
" not pleasant at all. no car for the date we had booked. we had to change our plans for our stay in london "
Overall Value: 1 Efficiency of Counter Staff: 2 Expediency of Drop-off: 10 Condition of the Vehicle: 5
LONDON, GB - Reviewed by KELLY - June 10, 2019
" Very customer focused and friendly, well informed and helpful "
" Very customer focused and friendly "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BRYAN - June 09, 2019
" Very professional and I received good service.. "
" The drop off was a little disorganized but overall a good rental experience. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TERENCE - June 06, 2019
" Awesome "
" Service staff were excellent. Been using the service for over 20 years and couldn't want for anything better. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - May 21, 2019
" Good price and service. I needed to call and change my credit card which was no problem . Representative was very helpful and pleasant "
" Simple pick up and drop off. Pleasant staff. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by FRANK - April 26, 2019
" Price went down three times from original booking and when I contacted Auto Europe they refunded the difference Each time! "
" Very professional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HERBERT - April 17, 2019
" They were very helpful in finding us the rental car we needed and a good rate. "
" The shuttle from the airport to Europcar was immediate and the driver was helpful. We received our rental vehicle very quickly and efficiently and the car drop off was also quick and easy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by KEITH - April 12, 2019
" Auto Europe were brilliant, very helpful and polite, a most enjoyable experience. "
" I was having problems with my cell phone and needed to make a phone call. The counter staff were so helpful I am pleased to have this opportunity to record my experience. And the deal was amazing. The car was brand new. I will gladly recommend Hertz. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - March 27, 2019
" Efficient "
" Dry comfortable car "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STANLEY - March 26, 2019
" Have rented through Auto Europe many times and have always been satisfied. Will rent again when next travelling and requiring a car. "
" Although we had rented a mini class of car, due to the small number of vehicles on the lot when we arrived we were given a larger car at no additional cost. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEWART - March 22, 2019
" I have already recommended one friend to rent from you. thankyou for good service. "
" I do have 1 concern, that is as to when I get my 250pounds sterling returned,also I didnt like the pressure of trying to up sell services and trying to charge for a SATNAV. Apart from these issues I was 100% satisfied. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VICTOR - March 18, 2019
" Very easy to book and excellent rates. "
" Pick up convenient as was the return- no major problems with the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by ALEXANDER - March 13, 2019
" As always I was very satisfied with Auto Europe. "
" The counter agent was very pleasant. I am sure he is under orders to try and up sell, but even after I told him that I wanted to pay no extra over and above what I had already paid he continued to try and get me to pay an extra 80 pounds per day! I was very satisfied with a free upgrade to a Volvo V90! "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WILLIAM - February 19, 2019
" very easy and efficient "
" I have had several cars from them over the years but in this case I picked the car up at night and was encouraged not to inspect it until the morning, when it was then covered with road salt. It was a one way rental and on return I was accused of scuffing the wheel. I don't know how this could have happened but had no evidence. I would have had to wash the car ion morning to do a proper inspection. There was also a tobacco smell, but they did refund the one way fee as compensation. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 7 Condition of the Vehicle: 7
LONDON, GB - Reviewed by JULIAN - February 18, 2019
" Very good great options, all as expected. "
" Very good excellent staff... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARK - February 07, 2019
" Very convenient. "
" Very nice vehicle. Well above my expectations. Prefer the new assigned vehicle system over the self pick. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - February 05, 2019
" I have used Auto Europe many times in the past and have always been very pleased. The service is quick and efficient. Paying in advance in CAD is useful. The few times I've needed to cancel or amend a booking it has been done very cleanly, even when I've called from an airport or from overseas. Prices are always competitive. I think it's an excellent company and will continue to use it. "
" This was one of the most satisfactory of all my rental experiences. The Pickup and drop off were very efficient. Bruno was excellent. The few glitches were quickly sorted out and the car was fine. I'm sorry the weather prevented me from driving it more. Everything was fine and the price was good. Booking with Auto Europe is always easy. The staff there is excellent too. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SIMON - February 05, 2019
" GREAT! The price was good, the booking was smooth and easy. No unexpected charges or hassles. Email and phone questions were answered promptly. Thank you! "
" Overall I had a very pleasant experience. The car was great and exactly what I was expecting. The pickup was butter smooth at the Hertz location and the staff were helpful, cheerful and welcoming. This was especially appreciated since we were travelling with two small children and a mountain of luggage. The drop off went smoothly and was only marred by the shuttle bus driver who was unpleasant and unhelpful. He watched me from his seat in the bus while I struggled to load the 6 pieces of luggage, carry-on luggage and child car seats all while holding my 5 month old son in one hand. Despite this behaviour, I would recommend Auto-Europe and Hertz as I strongly believe this was an isolated incident and not general practice. Thank you! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - January 29, 2019
" Great as usual "
" I do not like enterpises policy of charging a deposit to a credit card, and then refunding after the rental. Alll the other companies merely block out an amount but do not process it. Enterprises policy costs me every time, and surely it is more expensive to process a refund. In my last rental the refund took some time to come.. Unitl Enterpsie change their policy on charges up front I willl NOT be using them again EVEN IF THE COMPETITORS ARE MORE EXPENSIVE "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MILAN - January 23, 2019
" Very impressed with the service. Will definitely use you again when I go abroad. "
" Good service as always! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by EMMA CLARE - January 22, 2019
" very good "
" very good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - January 16, 2019
" Good service with access to all sorts of providers and good prices "
" Very good and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JEFFREY - January 13, 2019
" Always use Auto Europe. Never any surprises at the rental place, no hidden charges ever. Wouldn't use anyone else! "
" Amazing service, every single person there was friendly and helpful, both at pick up and drop off. The shuttle bus driver even took us to the hotel instead of the terminal as we were the only people on the bus and he said it would save us a walk. Amazing! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GILLIAN - January 12, 2019
" Couldn't have been nicer or more helpful. "
" Everything was excellent and they have a very convenient location at gatwick north. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DORON - January 10, 2019
" Easy to deal with. Very reasonable price "
" When I picked up the car I decided to upgrade to an automatic. The agent at Heathrow was very helpful and searched the system to find me a suitable replacement car, which was excellent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - January 08, 2019
" good "
" good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CONRAD - January 04, 2019
" Overall, excellent service. Very cost effective. I've used you're service a few times, and have no complaints. I've recommended you to friends. Perhaps, consider a referral scheme, where a discount could be offered to the renter who made the referral. "
" My comments aren't necessarily for Hertz solely. The process to book prior to arriving is why I use AutoEurope, which should save time, however I find that there's an element of duplication, once arrived and at the car hirer. Also, you've got to wait for someone, especially if there's been a few flights arrived within a certain time period. The hirer doesn't have much flexibility in offering a different car, at a reasonable rental price. Was quite disappointed with the quality of the car seat for my 2 year old, and Booster seat for my 6 year old. This always appears to be an afterthought, not just for Hertz, but other hirers. Invest in decent car seats, that would actually perform in the event of a accident. I don't appreciate renting sub standard equipment, for a premium price. Just not good business. Also, I was told that I had to fill up the tank, within 10 km when returning the vehicle, because apparently hirers are filling up, and returning cars where the tank isn't full. Come on!! If the needle says the tank is full, what's the problem? If his is Hertz policy I won't use them again. I'm sure Hertz isn't struggling for revenue. For me this is money making. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by PAUL - January 03, 2019
" Great service and best prices! "
" Very good. Just be carefull regarding extra insurance offered, it may be compulsary for a uk resident but if your canadian credit card covers you for this you dont need any extra! "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SAMANTHA - December 30, 2018
" I recommend AutoEurope to everyone -- best way to book and find the best prices. I have rental car insurance on my credit card, which really helps. Easy to book, and also easy to change bookings. "
" I know booking was with Firefly but it seemed to be the Hertz people. I have always found Hertz at Gatwick to have super friendly and professional staff both at the pick up desk and the drop off zone. Love, love, love them. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - October 30, 2018
" I have used Auto Europe before and have always been satisfied with their service. "
" I have had a vast experience of renting vehicles in North America and when I have visited the UK. There is a tendency for companies to try to get you to change vehicles when you check in. In this case, "this car will save you on fuel and it is only 20 GBP a day". After a long flight all a customer wants is a car that was booked and payed for or a free upgrade if the car is not in stock. My comments in part 1 & 2 still stand as the person that checked me in was very efficient and polite and was, I am sure, following instructions. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TERENCE - October 30, 2018
" Very good "
" Alway good use every time we travel to UK "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSAN - October 29, 2018
" Pleasant staff, aimed tomplease, good experience. "
" All good no issues. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MATTHEW - October 28, 2018
" All good! "
" Great service! Very happy "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROGER - October 25, 2018
" Always good! "
" Good service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DENNIS - October 25, 2018
" excellent experience "
" Excellent Experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TERENCE - October 25, 2018
" Brilliant, great service "
" Brilliant, great service "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - October 25, 2018
" Online booking very easy. No problems at check in desk. "
" Very quick check in/check out. Loved the car... Hyunda Ioniq. Staff very pleasant. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by QUINCY - July 25, 2018
" Overall a good experience. "
" Drop off area was not clearly marked. No staff around to guide me as to where to go to drop it off. Unsure whether I park in front of hotel or drive around to the gate, get a ticket, and drive into the lot. Staff member who checked the car wasn't clearly dressed as a Hertz employee. She was polite and efficient once she identified herself. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 5 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN ANDREAS - July 03, 2018
" Easy to use; transparent policies "
" Efficient shuttle to and from airport terminal "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - June 28, 2018
" Auto Europe alwasy gets the best deal...keep up the good work...david enright "
" Brand new car...it was great. Easy pickup and return...Well done HERTZ!...david enright "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - April 08, 2018
" I've used Auto Europe for years and have always been very pleased with the service and have recommended it to several friends. The online booking works well and there's always a phone number for questions/problems. Being able to pay ahead in C$ takes away most of the uncertainty. "
" On other occasions that I've booked Hertz through AutoEurope the experience has been excellent. The first booking this year was fine - friendly, efficient service at pickup and excellent drop-off. This second booking was less satisfactory: First, after taking a number it was almost half an hour before we were called. Then they said they didn't have a car in the group I had reserved. I cold have a size up or a size down. I chose a size down and was given a complimentary Satnav which I didn't need and which didn't fit the receptacle on the dash. No question of a refund. We finally got away about an hour after we got there. They said they would email a copy of the damage sheet, but didn't. No matter - there was no extra damage. As it happened the Hyundai i10 was a nice car, though not the best for the motorway and the vehicle drop-off was wonderfully swift and efficient. It just didn't seem like Hertz at the pickup. They definitely needed more staff at that time of the day.(1-3) I wasn't the only disgruntled customer. It seemed like a bad day and given the right price I would still choose Hertz for a smooth rental experience. "
Overall Value: 8 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - April 07, 2018
" Easy online booking "
" Great! Given upgrades and choice of 2 vehicles "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANTHONY - April 06, 2018
" Auto Europe provided a very good picture of what was available. "
" Very good service at London Heathrow Hertz - the counter service was good and the shuttle buses were frequent. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - April 06, 2018
" always excellent "
" the staff at london u,k,hertz could not be more helpful "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHELLE - March 18, 2018
" Always fast and professional Thanks! "
" Darota was exceptional "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CARL - March 17, 2018
" I have used auto Europe on several occasions and have already recommended to friends and family. The website is easy to use and gives you all the information you need to make an informed choice. Excellent all round. "
" Pick up via shuttle from terminal 5 back to the hire centre was very efficient, staff were great on arrival with everything completed in under 5 minutes. The car was in excellent condition and proved useful in the snow we had. On drop off again the whole scenario went smoothly and efficiently and a shuttle was waiting to take us back to terminal 5. Very impressed "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - March 15, 2018
" Easy and well informed "
" Very helpful and efficient "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - March 09, 2018
" Always good/excellent. Usually gives me the best value "
" Car was functional for what I needed. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PETER - February 28, 2018
" I've used Auto Europe and have always found it a great service. The ability to pay up front in C$ takes away the uncertainty of currency fluctuations and the site is easy to use. People on the phone are always very polite and helpful. "
" The Hertz experience was a lot smoother and calmer than other companies we've used. The car was excellent ans clean. Drop-off was very efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ANDRE - February 25, 2018
" Always a good experience with Auto Europe. "
" Everything went well with the rental. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - February 18, 2018
" Excellent selection, price comparison between rental companies, and good rental rates. "
" The Fiat Tipo we rented had sluggish "performance", with clunky and awkward gear shift, poor all-around visibility with dangerous blind spots, and provided and overall ho-hum experience. The one positive was the larger than usual boot for luggage storage. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by DAVID - October 13, 2017
" All went well "
" All was good "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TERENCE - October 12, 2017
" Terrific "
" I was very happy all round and will definitely use you for my next rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - October 10, 2017
" easy to use "
" Excellent service all round "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GARY - October 09, 2017
" We've used Auto Europe many times in the past and will continue to do so in the future. "
" Our rental car experience went well and we were very pleased with the vehicle and service we got from the staff at Heathrow. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IAN - October 07, 2017
" I have always had good experience with Auto Europe and have used your company many times especially in Europe "
" We arrived after dark at Stanstead Airport. They gave us a nearly new Honda Civic. It was nice except for small windows at side making it hard for shoulder checks. The door at the front were wide, not very good for narrow parking stalls they have in UK. We took it back next morning and gor a smaller car Corsa which had better sight lines. Hertz were very cooperative in helping us "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOSEPH - October 06, 2017
" Usual high standard of service "
" Quick and efficient check in. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - October 02, 2017
" excellent "
" teriffic "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by STEPHEN - October 01, 2017
" Helpful and efficient on the phone. "
" good service - a bit aggressive in attempting to upswell at Heathrow depot where I picked up the car. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JONATHAN - October 01, 2017
" Booking was easy . "
" A little wait to pick up car , but very efficient process . Counter staff and greeter were excellent . "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DANIEL P - October 01, 2017
" Very satisfied with service and enjoyed and appreciated the upgraded vehicle "
" Great Experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DAVID - October 01, 2017
" Great "
" Great "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 8
LONDON, GB - Reviewed by JOHN - September 29, 2017
" Absolutely no problems. "
" The Corsa was great, light on gas and peppy. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - September 27, 2017
" Very price competitive "
" Quick turn around "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by THORSTEN - September 27, 2017
" Everything went smoothly, no surprises "
" Everything went smoothly, no surprises "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 8 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MALCOLM - September 26, 2017
" The online reservation was very easy and great information on the whole process. Definitely will use Auto Europe again next year. "
" The Hertz shuttle driver from the airport to the rental centre was extremely helpful and insisted on helping with our luggage. Clean and friendly staff at the rental location. Great vehicle. "
Overall Value: 10 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by HARENDAR - September 25, 2017
" I have already extolled the virtues and benefits of renting fro AutoEurope and Europcar ... "
" I have been using Europcar for a few years and am very happy at the first tel. contact onwards...and this is a good chance to give you my opinions...hich I am happpy to do ... "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ELIZABETH - September 25, 2017
" Good prices and I have never had a problem with them. "
" Friendly and efficient. Not quite the care I had ordered but it was functional "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MARGARET - September 23, 2017
" Very helpful in finding a car at a good price to meet my needs "
" No problems "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DUNCAN - September 19, 2017
" Easy to use website. "
" Very good experience. Staff helpful and friendly. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by PETER - September 19, 2017
" Much cheaper than renting direct - great value! "
" brand new car, super clean, large satnav built-in (unexpected bonus). Dropoff took 2 minutes flat - super efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by DEREK - September 13, 2017
" Good value "
" They claim to have a location at lime street station but that is only if you are on a train. If not on a train, that location is a myth. "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 6 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID - September 12, 2017
" A satisfied customer. "
" Very pleased. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by GORDON - September 12, 2017
" No problems "
" No problems "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by PRADEEP - September 07, 2017
" I have found them to provide competitive rates. And changing or cancellation is easy. "
" I was lucky to be there when there were not many people waiting to be served. But, other times, the wait has been long. They do try and sell you many other options. I wish they would cut that a little. "
Overall Value: 10 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by CHRISTOPHER - September 06, 2017
" I have rented from Autoeurope for many years and always had good service and unbeatable rates "
" Nice small vehicle in good condition "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by VIVIENNE - September 02, 2017
" Booked online, excellent price for rental "
" When picking up car location was. Busy but the agent Jan handled booking extremely efficiently. When dropping off car the location was extremely busy and needed more staff to direct vehicles on where to park. Once car was parked and checked this was done in an efficient way Very disorganized shuttle bus service, the buses did not have any signage for which Terminal they were going too and I was dropped at pick up location on arrivals level not at departure level "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 7 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RODNEY - August 25, 2017
" Very good. I had to switch my credit card a few days before I traveled, and the staff member on the phone managed with little apparent difficulty. I was very grateful for that as it meant I would not need insurance from the dealer. "
" It was a very busy day at the counter and I hope they get more counters at Gatwick open soon. The staff was friendly and efficient. I was not interested in upgrades that cost me more money as I was on a tight budget. I wish the GPS had been available for a weekly rate as I may have been able to afford that, but the two weeks of rental of a GPS would have doubled my rental cost. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUZANNE - August 23, 2017
" Wonderful experience. It will not be the last time we rent with Auto Europe. "
" From start to finish the counter representatives were extraordinary. They were extremely cordial, gave us wonderful directions and driving advice and could not have been nicer. Thanks. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JUDITH - August 16, 2017
" The price for my rental was the best one I could find. "
" I put a scratch on the bumper of the car. When I returned it they gave a quote that was quite reasonable. I will not know for a while if this quote holds or there is a problem to come. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by CHARLES - August 15, 2017
" Very fair rental rates with a quick and easy drop off. Will rent again when back in the UK. :) "
" Patz, the representative at the counter was an excellent help...not only in the details/options of the rental, but also gave much advice for driving and additional things to see in the UK. Very knowledgeable about the area and country side. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by SUSAN - August 06, 2017
" easy to use - will use again if give best price again "
" they were courteous and upgraded my car at no cost - was very busy so had to wait a bit but was smooth and returning was simple. "
Overall Value: 10 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD JOHN - August 01, 2017
" The Insurance included options work well. It was nice that having taken it that the Europcar agent did not try to upsell us. "
" Availability of the make of vehicle selected is quite random. However we were happy with the vehicle offered in this case. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by DAVID - July 31, 2017
" Reservation was easy and clear with all the details. "
" We reserved a small car. We ended up with a Nissan Cashqua (Rogue). We are pretty sure this is because the people in front of us were complaining about the size of their car, so the hertz rep gave them ours. "
Overall Value: 8 Efficiency of Counter Staff: 7 Expediency of Drop-off: 10 Condition of the Vehicle: 7
LONDON, GB - Reviewed by FARID - July 23, 2017
" Car was in an excellent shape almost brand new and clean. I also got the exact car that I had requested online . "
" Excellent service and knowledgeable personal "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by BARRY - July 21, 2017
" I really like the rental options when searching for a car at Heathrow.. The web site is easy to use. "
" Really impressed this year with the check in process to pick up a car with Europecar.. In the past it has taken over an hour to check in and pick up the car.. this time 15 mins and we were on our way.. Thanks.. especially as we had been on an overnight flight to Heathrow.. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - July 12, 2017
" This is the second /maybe third car I have got from you and I have nothing but good experiences . "
" No matter what you have booked and paid for they always try and get you into a more expensive car , ( in my case a diesel Mercedes wagon an extra 860 pounds ) ,when the car I had rented was a diesel Kia and super efficient ,but there is always pressure for a bigger better car (which I'd have scratched to hell on the country roads I travel on). "
Overall Value: 9 Efficiency of Counter Staff: 7 Expediency of Drop-off: 9 Condition of the Vehicle: 10
LONDON, GB - Reviewed by WAYNE - July 11, 2017
" Excellent car rental experience, I have used Auto Europe 6 times in the last 2 years and will continue to do so. "
" Fast and efficient service, no issues with pick up or drop off. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by PETER - July 07, 2017
" Online experience is very satisfactory "
" The counter staff were very insistent that I accept extra coverages and consider a different vehicle that would have doubled at least my costs. I had to to be firm almost directly rude to get them to proceed with the rental as booked. That said, the location is very convenient and the vehicles first class and the drop off starighforward. "
Overall Value: 9 Efficiency of Counter Staff: 4 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JACQUELINE - July 05, 2017
" Very good experience, easy to book. We got exactly what we booked for the price we paid. The price was the lowest I could find online. "
" The car was brand new, we were not pressured about extra insurance. Really nice staff at pick up. The drop off was excellent, very nice guys in the Leeman Road York, UK location. Gave our family a lift to the train station. Saved us time and aggravation!! "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ADRIAN - July 01, 2017
" From now on when I rent a car Europcar will be my first choice "
" Very satisfied with the whole experience "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JEROME - June 30, 2017
" The process was good and we were able to hire a car at a good price. Good value "
" Staff was very helpful during pickup. There was a delay but they kept us informed and were very friendly "
Overall Value: 8 Efficiency of Counter Staff: 9 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by MARK - June 26, 2017
" Great prices and ease of booking. Will definitely use again in the future . Excellent cancellation policy. "
" Drop off location change in Glasgow was inconvenient. Plus, staff at temporary Q park location suggested no returns at this location. Luckily, the nice lady accepted the return. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 2 Condition of the Vehicle: 10
LONDON, GB - Reviewed by NATALIA - June 25, 2017
" Simple and dependable "
" The car was very nice and new with great features. The whole process was easy. "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 8 Condition of the Vehicle: 10
LONDON, GB - Reviewed by JOHN - June 23, 2017
" User friendly website with an excellent selection of vehicles "
" Prompt and friendly service, nice vehicle and an efficient return process. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MURRAY - June 22, 2017
" Very convenient for comparison shopping,. "
" Quick in and out. Friendly staff. "
Overall Value: 9 Efficiency of Counter Staff: 9 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GEORGE - June 21, 2017
" Rental went very smoothly. No problems of anty type "
" Used this company several times in past and often first choice for car rental "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ALAN - June 19, 2017
" Good experience. Had no issues with the booking at Europcar and the price was good. "
" Enjoyed being able to choose our own car. Pickup was quite slow though and counter staff took some time to find, update and start the booking. "
Overall Value: 8 Efficiency of Counter Staff: 6 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by IRFANA - June 14, 2017
" Easy to book Will use Autoeurope again "
" Good service Great experiece "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by ROBERT - June 13, 2017
" Always have had a good experience when renting from auto europe. "
" There was a lot of little damage to the vehicle, nothing significant, when I picked it up. It was a chore to try to identify and note it all. "
Overall Value: 9 Efficiency of Counter Staff: 8 Expediency of Drop-off: 10 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - June 04, 2017
" Very satisfied. Will use them again "
" Very satisfied with vehicle. Minor issue:fuel tank was not full at pick up. We did return it with a full tank "
Overall Value: 9 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by GILLIAN - June 01, 2017
" Excellent. The inclusive insurance policy at a reasonable price was what sold me on this deal. Usually, at the counter insurance is ridiculously expensive. "
" Good service, loved the drop off being easy with the insurance in place. Personnel were pleasant and efficient. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by MICHAEL - June 01, 2017
" Good experience overall "
" Good experience overall "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by RICHARD - May 29, 2017
" Overall the experience was very good. "
" Return of the Vehicle - sign on the perimeter roundabout was obscured by the greenery! Explained it to the return agent whose English was a little difficult to understand. Waiting room could have had more chairs. "
Overall Value: 10 Efficiency of Counter Staff: 10 Expediency of Drop-off: 10 Condition of the Vehicle: 10
LONDON, GB - Reviewed by TIMOTHY - May 25, 2017
" Good Thx "
" Good Thx "
Overall Value: 8 Efficiency of Counter Staff: 8 Expediency of Drop-off: 9 Condition of the Vehicle: 9
LONDON, GB - Reviewed by JAMES - May 06, 2017
" excellent price "
" the car was fine except they did not explain the use of the electronic handbrake fully and that caused problems which nearly caused the car to roll into others when parked on a hill. There was an auto handbrake control which should have been advised when I requested that I be shown the controls of the car. The advisor was a trainee and it took an hour for me to get the car as he was so slow. "
LONDON, GB - Reviewed by RODNEY - May 05, 2017
" Was well satisfied with the car and free upgrade which included a free Satnav. Was tricked by them into paying extra for a tank of fuel. Was not explained prperly and did not realise they were charging me more than I had agreed to. When I returned the car it was a miserable experience. The entrance to the Hertz compound was blocked by an empty car transporter parked on a bend. Eventually managing to pass it I was immediately confronted by a barrier that came down right onto the front of the car. After that I was expecting to fill the tank at the Hertz fuel pumps but they told me I could not. Very poorly explained and confusing and unpleasant. The employees themselves were ll pleasant and hepful however. "
LONDON, GB - Reviewed by DAVID - May 02, 2017
" Great agency; nice cars, super people. Just don't try to get in touch with them by phone over a weekend. It's now been over a month, but I'm still ticked off. "
LONDON, GB - Reviewed by DIANE - April 30, 2017
" Very easy to book and reasonable prices. "
" They offered me a upgrade deal to a different car that was reasonable and the car was clean and comfortable. Unfortunately I was advised that there were two petrol stations at the airport to fill up at when dropping off the car but the closest one was closed for construction and the other I couldn't find. I ended up paying a penalty for not dropping the car off with a full tank. "
LONDON, GB - Reviewed by OLIVER - April 20, 2017
" As usual your rates were indeed the best on the market. "
" Excellent service from Hertz as usual. We paid a small surcharge for an upgrade and it was well worth it. Hope my bookings in the future are always with Hertz. Thanks Hertz! From all of us at www.AR12Gaming.com [AR12] Nick Andrew @Nick88S @Hertz "
LONDON, GB - Reviewed by JAMES RICHARD - April 11, 2017
" No surprises. I have used Auto Europe many times and the service has always been excellent. "
" I have also used Europcar many times and although I tend to avoid several rental car companies Europcar is one I am always comfortable with...excellent service and overall rental experience "
LONDON, GB - Reviewed by PETER - April 10, 2017
LONDON, GB - Reviewed by ALAN - April 08, 2017
LONDON, GB - Reviewed by KELVIN - March 30, 2017
LONDON, GB - Reviewed by TARA - March 28, 2017
LONDON, GB - Reviewed by ASHIF - March 25, 2017
" Phenomenal system, pricing and support. Always the best deal and great value. "
" Europcar at Heathrow was well organized and great to deal with. Many options in rental category which is always nice. "
LONDON, GB - Reviewed by KENNETH - March 24, 2017
" The whole experience was positive, other than the clerk trying to upsell me a larger model car and telling me it would save me money because it was a diesel. "
" see above "
LONDON, GB - Reviewed by BALRAJ - March 21, 2017
" Efficient.Easy to book.Good prices. "
" Good service. Kishen was very helpful. "
LONDON, GB - Reviewed by LINDA - March 15, 2017
" Woman who checked me out understood why I was late, adjusted my bill reasonably, thanks, appreciated it. "
LONDON, GB - Reviewed by CHARLES - March 08, 2017
" The car was easily arranged on line and then easily upgraded by phone. Well worth using Auto Europe again. "
" All was in order to pick up the car. The shuttle bus was timely, the car was readt. The car itself was a bit of a gutless wonder but I suppose that represented the price we paid. Drop off and shuttle again were very efficient. "
LONDON, GB - Reviewed by DAVID - March 07, 2017
LONDON, GB - Reviewed by BRIAN - March 02, 2017
LONDON, GB - Reviewed by ANTHONY - March 02, 2017
" Easy to follow and arrange. "
" As presented however the "upsell" attempt when completing the paperwork was an insult. Why would I ever agree to a SatNav upgrade for the ridiculous rate of £15 per day reduced, I was told, from £30 per day. £15 per term of rental would have probably been agreed to. "
LONDON, GB - Reviewed by ADRIAN - February 27, 2017
LONDON, GB - Reviewed by STUART - February 04, 2017
" Far better than best rates from the rental companies! "
" Asked for Fiat 500, but got Peugeot 208 which drove well. Like many European diesel cars, it needs a urea based additive to reduce Nitrous emissions filled during service. This one was low ... so on the return down the motorway, 3 alarms went off ... "SERVICE" (below speedo) ... "UREA" (by the fuel gauge) ... and a HUGE warning on the radio panel that kept reappearing lighting up the inside of the car! As if that wasn't enough a siren also went off! Scared the crap out of me! "
LONDON, GB - Reviewed by DAVID - February 03, 2017
" Very aggressive up-selling - very obviously do not like some Canadian / US customers who have insurance with their credit cards. Saving "just have a quick check around the vehicle" but then doing a intensive check on return. I think this is intentional !! If this is their tactics they should do a walk around with the customer prior to departure. I would NOT choose Europcar from you again. "
LONDON, GB - Reviewed by JOHN - January 28, 2017
" easy to deal with. "
" very pleasent experience. was made to feel very comfortable while picking up vehicle "
LONDON, GB - Reviewed by LYNDSAY - January 10, 2017
" We had a little booking issue that was part my fault and partly due to a glitch in the system. The car we though we ordered was not available. Both Auto Europe and Europcar stepped up to help make things right. The agent at the desk went above and beyond to help make things right. I would recommend using these two companies again. "
" We had a little booking issue that was part my fault and partly due to a glitch in the system. The car we though we ordered was not available. Both Auto Europe and Europcar stepped up to help make things right. The agent at the desk went above and beyond to help make things right. I would recommend using these two companies again. "
LONDON, GB - Reviewed by GRAHAM - January 05, 2017
LONDON, GB - Reviewed by MICHAEL - January 03, 2017
" Liked the fact I could see how much I would actually pay up front when booking instead of arriving at the car rental desk and being told I need to pay extra for this insurance, that insurance and other extras. Arrived at the desk signed a few papers and got the keys, great. "
" Used Hertz before and found then on par with all other rental companies I've used. "
LONDON, GB - Reviewed by COLIN - December 29, 2016
LONDON, GB - Reviewed by RICHARD - December 26, 2016
" Very good service "
" Took to long to get car after paperwork was completed "
LONDON, GB - Reviewed by ANTHONY - December 12, 2016
" Used 3 times this year, all have been very good. "
" I've used Europcar 2ce and my wife once this year and they have been excellent every time. "
LONDON, GB - Reviewed by BRIAN - December 11, 2016
" Excellent car rental experience. Good value. Extremely pleasant staff both at pick-up and drop-off. Very convenient location and very clean car. "
" Excellent. "
LONDON, GB - Reviewed by SALLY - December 07, 2016
" Everything was quick and efficient "
" All good "
LONDON, GB - Reviewed by JAMES - December 04, 2016
" My experience with Auto Europe has always been a good one . I have used them on frequent occasions . "
" Staff were very friendly and helpful .Especially Dorothy and Andy Not too happy about the "upsell " procedure of the hire car and the request to deposit 1000 Sterling in the event of damage to the car . I have used Europcar a few times previously and found them a good company to deal with . "
LONDON, GB - Reviewed by PHILIP - November 24, 2016
" The Web site was easy to understand and navigate. The prices were competitive and making all the rental decisions before arriving in London made the vehicle pickup very easy. "
" The pickup always includes some attempt at up-selling although the preparation of the rental details through Auto Europe ahead of time reduced the scope of the "selling". The vehicle obtained was the vehicle I requested and it worked well and met our requirements for this trip. "
LONDON, GB - Reviewed by SHAUN - November 22, 2016
" I thought the service was execellent and I would certainly use this car rental company again "
LONDON, GB - Reviewed by STEPHEN - November 22, 2016
" The check-out, at the airport, was lengthy. But, other than, everything was fine. "
LONDON, GB - Reviewed by COLIN - November 18, 2016
" Very easy to use. "
" Fast and easy with on line pre-registration "
LONDON, GB - Reviewed by GEORGE - November 15, 2016
" very proffessional from collection to return "
" very good to deal with "
LONDON, GB - Reviewed by ANDREW - November 14, 2016
" Always options "
" I have been directed through Auto Europe many times, very good company, always happy to help, I just wish they would not make you have to wait so long for your reservation pick up "
LONDON, GB - Reviewed by MICHAEL - November 10, 2016
" Excellent service and check out "
" Excellent service and check-in return "
LONDON, GB - Reviewed by PHILLIP - November 10, 2016
LONDON, GB - Reviewed by TRENNA - November 09, 2016
" The people at the reservation desk were very professional & helpful. My husband had reserve the car for me. Kathryn suggested a Renault over the smart car and offered an affordable price. She offered a more inclusive insurance as well. I am tall & so is my family. The Renault was great! I was very happy I switched to it. "
" The car rental was located conveniently at Gatwick airport. The car was very clean. It ran well. The staff were helpful. "
LONDON, GB - Reviewed by TOM - November 06, 2016
" One of the best cars I've rented for the price "
LONDON, GB - Reviewed by CHRISTOPHER - November 03, 2016
" Service very good and everything went well. Satisfied. "
" A good rental company. "
LONDON, GB - Reviewed by F MARTIN - November 02, 2016
" We found the price charged by Auto Europe to be excellent and all was explained as to what extra charges there might be. We liked that we could pay in our own currency too. "
" We were happy with their service but they didn't have any cars available in the category we had booked so had to go with a larger car than we wanted. "
LONDON, GB - Reviewed by ROBERT - November 02, 2016
" The process was relatively simple and very affordable. "
" No problems from start to finish. Pickup and drop off were surprisingly simple. The car was great. "
LONDON, GB - Reviewed by PETER - November 01, 2016
" Our experience from making the booking thru being picked up by the bus at Heathrow and picking up the car, driving and returning the car and being delivered by the bus back to the terminal was wholly satisfactory. Hertz was excellent, and did not try to upsell us. The car was everything we expected. And The price was right too! "
" A seamless experience - great car, great service - fair price! "
LONDON, GB - Reviewed by TRACEY - November 01, 2016
LONDON, GB - Reviewed by IRFANA - November 01, 2016
" It was very professional and the quote included all that I wanted as it was very reasonable "
" It was fantastic! They gave us a free upgrade, and with the super cover I could drive stress free. From now on I will only rent from Hertz "
LONDON, GB - Reviewed by JOHN - November 01, 2016
LONDON, GB - Reviewed by PARDEEP - October 30, 2016
" Quick, easy "
" Pleasant, efficient service; nice car "
LONDON, GB - Reviewed by PARDEEP - October 30, 2016
" Quick, easy "
" Pleasant, efficient service; nice car "
LONDON, GB - Reviewed by DAVID - October 27, 2016
" Absolutely an excellent service by excellent staff. This is the third time with Auto Europe and will not be my last. "
" I felt that I was mislead and had to upgrade the vehicle unnecessarily at an expense of about a $1000.00. I did have a wheelchair to pack in and out of the car but the gentleman did not offer to let me see the type of car I had selected before suggesting upgrade. Very disappointed in Europcar and would do all to avoid them next time. Hertz has dealerships all over but rarely would you see Eurocar. We did not have trouble but if we did, finding a return centre would be problematic. "
LONDON, GB - Reviewed by ROBERT - October 25, 2016
" We are 100% satisfied. We'll recommend Autoeurope to anybody going to Europe. "
" 100% satisfied. The car was comfortable. The SatNav and warning beepers were a great help too. Especially coming from a country where we drive on the other side of the road. Thankyou. "
LONDON, GB - Reviewed by GARRY - October 24, 2016
" Quick pick up and return really helped, good service both times. Car was just right for our needs, thanks. "
" As above. "
LONDON, GB - Reviewed by DONALD - October 23, 2016
" FAR BETTER than europcar.EASY OUT, EASY IN, EUROCAR is a dead loss. "
LONDON, GB - Reviewed by WAYNE - October 22, 2016
" The booking was fast and easy and the cheapest I could find online. I did discover a cheaper price for the same car rental on autoeurope a couple of weeks later, but as promised I was able to exchange the booking for the cheaper price without any hassle. I have all ready recommended autoeurope to many friends and family. "
" Great location right at Gatwick airport. My family and I had a two year old with us and after a eight hour flight he was getting grumpy, but the staff got us through our reservation and into a perfect car in no time. The little one was asleep in his car seat before we left the car park. When we returned the car at 6am 2 weeks later we received the same level of service even though they were short staffed. Excellent experience all round. "
LONDON, GB - Reviewed by BRYAN - October 21, 2016
LONDON, GB - Reviewed by RONALD - October 21, 2016
" Very good website and variety of rental options. "
" Very good, polite, and fast service. Nice rental car. "
LONDON, GB - Reviewed by PETER - October 20, 2016
" Very easy to use website. No concerns with the booking. "
" Agent definitely tried to up sell the pre booked vehicle and various insurance packages. An extra deposit was required at time of rental that was eventually returned. "
LONDON, GB - Reviewed by KARL - October 20, 2016
" Ease of booking. Payment in advance in $C, so no surprises and option of cancelling without currency exchange. Clear voucher showing additional local costs. Great rental cost!! "
" Great little car as advertised. Got choice of cars so believe slight upgrade. Agents for exit and return were great, no hastle for insurance. Will recommend them with top marks. "
LONDON, GB - Reviewed by ANDREW - October 17, 2016
LONDON, GB - Reviewed by JACQUELINE - October 14, 2016
LONDON, GB - Reviewed by DAVID - October 14, 2016
" Value for money is excellent. Very nice vehicle provided for the category. After a ten hour journey to N. terminal I did not appreciate the long fight to find our way via inadequate signage to S. terminal car rentals and then have to "take a number" and wait!! Your staff were all very pleasant though. "
" See above "
LONDON, GB - Reviewed by PETER - October 13, 2016
" Very efficient and competitive rates. "
" Chaos when we returned car toGatwick airport. Some employees doing nothing to help with big lineup to check in the cars. "
LONDON, GB - Reviewed by DENIS - October 13, 2016
" People make the difference and all the employees we dealt with were helpful and friendly. Check out and check-in was easy. "
" Easy check-out and check-in. Friendly professional people. Helpful with instructions to get us on our way. Good people make for a good company. "
LONDON, GB - Reviewed by MICHAEL - October 13, 2016
LONDON, GB - Reviewed by STEPHANIE - October 11, 2016
" Really easy, liked that the reasonable insurance compared to other sites "
LONDON, GB - Reviewed by GORDON - October 11, 2016
" The booking was easy and trouble free and the rates were very very good. The rental company had all booking information ready and waiting. "
" Pick up at the rental office was simple and all booking information was ready and correct. The car was clean and new and performed flawlessly. It was fun to drive and we clocked 1500km by the time our trip was over. Thank you. "
LONDON, GB - Reviewed by PAUL - October 11, 2016
" Third time at least I have used you. Every time the price was good and everything was as advertised. "
LONDON, GB - Reviewed by ALEXANDER - October 06, 2016
" I have always found good prices with Auto Europe. Service is much better now that rental company is shown before having to confirm the rental. "
" I have had problems in the past with Europcar - extended wait time for car at Heathrow. However this time service was prompt, car was waiting. Excellent vehicle. We were very pleased. "
LONDON, GB - Reviewed by ROGER - October 06, 2016
" All done on line . Very simple and easy. "
" Good people to deal with and with so much paperwork it was well explained. Great car too! "
LONDON, GB - Reviewed by ALAN - October 03, 2016
" Great experience, as usual. "
" Yes, really good. "
LONDON, GB - Reviewed by KEELAN - October 02, 2016
LONDON, GB - Reviewed by STEVEN - October 02, 2016
" WE had a wait for the car pick up. However the car was in excellent condition and we had no problems with the car. "
LONDON, GB - Reviewed by JOHN - September 30, 2016
" excellent and great treatment that makes a trip "
LONDON, GB - Reviewed by TOM - September 29, 2016
" The car was clean & ready to go. The staff were friendly & the drop off was quick & efficient. "
LONDON, GB - Reviewed by MARIO - September 29, 2016
LONDON, GB - Reviewed by MARTIN - September 24, 2016
LONDON, GB - Reviewed by JAYANTILAL - September 23, 2016
" yes we were very satisfied with the service, car was great with a navigator, never got lost, door to door , "
LONDON, GB - Reviewed by KEVIN ALAN - September 22, 2016
" Fast check-in, no messing around on the road with-in 30 mins "
LONDON, GB - Reviewed by JOHN - September 20, 2016
" Only problem was I booked car using my wife's (who was a passenger) credit card, and then found out that the CDW on the card would not apply to me as I was considered the one who had booked. Maybe make clearer to check this out before finalising booking. "
" Long wait to pick up the car - rest OK. "
LONDON, GB - Reviewed by CARL - September 20, 2016
" Excellent "
" Very good "
LONDON, GB - Reviewed by JOHN - September 20, 2016
" The Fiat 500 was just what we wanted and I greatly appreciated having the CWD included "
" Very personable attendants "
LONDON, GB - Reviewed by DONALD - September 19, 2016
" Friendly efficient service. Great value. Beautiful car. We will definitely book with Auto Europe again. "
" Convenient, efficient, friendly service. Keddy at Gatwick was wonderful. We will happily book with Keddy again, in the future. "
LONDON, GB - Reviewed by KARIN - September 18, 2016
" Very satisfied with the car. Drove very well and was economical on gas. Wish that there wasn't the extra charge for another driver "
LONDON, GB - Reviewed by IAN - September 18, 2016
" We found Auto Europe an excellent company to deal with. Car was clean, check in and out quick, we are renting again in Dublin. "
LONDON, GB - Reviewed by PETER - September 17, 2016
" A good efficient service. "
" Much better organized than when I rented a car from them (through you) in 2015. "
LONDON, GB - Reviewed by COLIN - September 15, 2016
LONDON, GB - Reviewed by GRAHAM - September 08, 2016
LONDON, GB - Reviewed by EDWARD - September 06, 2016
" Convenient process and inexpensive rental. The car from hertz was perfect fro what we needed. "
" Very helpful agent - Gustavo (Marble Arch) who provided us with a free upgrade. "
LONDON, GB - Reviewed by DAVID - September 02, 2016
LONDON, GB - Reviewed by PETER - August 30, 2016
" Car and price were very good, however with their popularity Europcar could improve the shuttle service at LHR. We had to wait for a second bus each way. "
LONDON, GB - Reviewed by CHRIS - August 26, 2016
" Good but it was a bit of a wait to get the car but the drop off was quick. "
LONDON, GB - Reviewed by PETER - August 16, 2016
LONDON, GB - Reviewed by BARRY - August 13, 2016
" Very very difficult getting a hold of any one specific rental location. Getting a hold of reservations central is easy but they can't do anything for a person with a currently open rental. Same for email as for telephone contact. Very frustrating. Good thing if Central or others could transfer incoming calls. "
" Very very difficult getting a hold of any one specific rental location. Getting a hold of reservations central is easy but they can't do anything for a person with a currently open rental. Same for email as for telephone contact. Very frustrating. Good thing if Central or others could transfer incoming calls. "
LONDON, GB - Reviewed by LOUISA - August 10, 2016
" The experience was excellent. Car was trouble free and the customer service was fantastic "
LONDON, GB - Reviewed by ROBERTO - August 09, 2016
LONDON, GB - Reviewed by MARK - August 07, 2016
" I really like being able to book the full package ahead of time including full insurance protection through Europcar. Pick up and drop off were simple and fast and the car was great. Thanks "
" Pick up and drop of were fast and simple and I was even given an automatic when I requested at no extra cost. "
LONDON, GB - Reviewed by RICHARD - August 02, 2016
" We were very happy with the service. We would have appreciated a car manual, as it took a bit for us to figure how to use everything. We really liked that we didn't have to bring the car back full of fuel. That can be a real pain trying to find a petro station. "
LONDON, GB - Reviewed by GRAHAM - August 02, 2016
" After arriving early for my 9:30am pick up I had to wait for over one hour for my vehicle - poor service. "
LONDON, GB - Reviewed by FAIZ AHMED - July 29, 2016
" Shuttle to car rental took way too long, saw 3 shuttles for enterprise, 2 for Avis and Hertz before Eurpocars showed up "
LONDON, GB - Reviewed by DEBORAH - July 28, 2016
" pleasant experience. Very simple and straight forward. "
" Staff member was excelant, very helpful. "
LONDON, GB - Reviewed by HARKESH - July 27, 2016
" I had no problems with the car and it was an enjoyable experience. "
" The signs to find the rental car return are not very clear/visible; that could be a lot better. Otherwise, it was great. "
LONDON, GB - Reviewed by FRED - July 26, 2016
" Except the fellow who showed us to our car was lacking Customer service skills birding on unpleasant "
LONDON, GB - Reviewed by THOMAS - July 21, 2016
" Professional staff, clean and well running automobiles "
" My experience was good. Perhaps it would be good to inform clients of the Adblue alerts... I know cars and knew what to do when the car told me it was running low on Adblue but most North Americans do not drive diesels and would probably be confused. Also there was no owners manual in the glovebox. "
LONDON, GB - Reviewed by JEANNETTE - July 21, 2016
LONDON, GB - Reviewed by PETER - July 19, 2016
" So far so good! Easy to book, good value, no hassle. "
" Very good. Able to pick from several cars, and happy with the Citroen Cactus I did pick! Quick easy drop off. No qualms about using them again. "
LONDON, GB - Reviewed by ROBERT - July 18, 2016
" great, got a car with a navigation system which was incredibly handy for our UK road trip. the VW golf also was well equipted with many current features. "
" great car "
LONDON, GB - Reviewed by PAMELA - July 18, 2016
" Everything went smoothly Easy to do. "
" Great welcome Good choice of cars Friendly service Loved my car "
LONDON, GB - Reviewed by HUGH - July 14, 2016
" Pleasant people to deal with. "
" Service very satisfactory. "
LONDON, GB - Reviewed by DEJAN - July 14, 2016
LONDON, GB - Reviewed by STEPHEN - July 12, 2016
" Excellent customer service at Heathrow. Very good vehicle (Toyota turbo diesel wagon) with fuel economy unrivalled on this side of the pond. "
" See above AutoEurope comments. "
LONDON, GB - Reviewed by PETER - July 08, 2016
" I've used Auto Europe for years and have never been let down. Booking online is straightforward and more than once I have received a reduction when a lower price comes up after I've made a reservation. Being able to pay in $C before we leave takes away some of the uncertainty. They've always been great to deal with. "
" The pickup process was very slow. Also happened with Europcar last year. Customers who arrive with fully paid-up vouchers shouldn't have to wait over half n hour to be served. When I finally got to the counter the process was efficient and the young man (Govind) was excellent. The car was fine. One more suggestion: I've rented a lot of cars and am sometimes frustrated that there's nothing more than a very general information sheet about the vehicle. I was also disappointed that there was no computer to show gas consumption on the Vauxhall Meriva. Perhaps that could be listed in the Auto Europe specs when we book. Check-in on return was very quick. I was offered a receipt by email but almost 5 days later it still hasn't arrived. "
LONDON, GB - Reviewed by SARAH - July 07, 2016
" Everything went well and as usual your rates were the best I could find. This is the fifth time in less than a year that I have been a satisfied customer. "
" Everything was fine. I appreciated being told to go out and choose any car from a row as I was able to choose an unusual colour, making the car easier to find in car parks! "
LONDON, GB - Reviewed by JOHN - July 03, 2016
LONDON, GB - Reviewed by DARRELL - July 03, 2016
LONDON, GB - Reviewed by LISA - July 03, 2016
" Friendly pick up staff. Great car - sat nav, Bluetooth, etc Convenient pick up and drop off The car was not on full when we got it, but we were too rushed to complain. We returned it at the same level but we were told we would be charged for the top up "
LONDON, GB - Reviewed by FABRIZIO - July 02, 2016
LONDON, GB - Reviewed by RICHARD - June 29, 2016
" The previous time I rented from Auto Europe two years ago, there were long lines of people waiting to check in for their cars. I had to wait 90 minutes which is the last thing needed after a long flight. There has been a great improvement with speedily dealing with customers. "
" Courteous and efficient in dealing with me. "
LONDON, GB - Reviewed by STEVEN - June 29, 2016
" Have hired cars through you quite a number of times and it's consistently been efficient, cost effective and thorough. Will continue to use Auto Europe and will be booking a couple of more rentals in the next few days. "
" See above "
LONDON, GB - Reviewed by LOUIS - June 24, 2016
" Good expérience, excepté registration upon arrival tying to sell extras, &upgrades, additional insurances, etc - please just give the car! "
" Good expérience, excepté registration upon arrival tying to sell extras, &upgrades, additional insurances, etc - please just give the Car! "
LONDON, GB - Reviewed by WAYNE - June 18, 2016
" Easy to use and helpful. "
" Polite and good service. "
LONDON, GB - Reviewed by HAROLD - June 17, 2016
" well organised website & fast response to chages in itinerary "
" staff were polite, efficient and well organized. Pricing appeared competitive. Efficient on check-in and checkout. Quickly backed off during the "upsale" of things like GPS (outragous price), additional insurance. "
LONDON, GB - Reviewed by JOHN - June 16, 2016
LONDON, GB - Reviewed by GEOFFREY - June 14, 2016
" Normally very satisfied "
" Went out of their way to satisfy me. "
LONDON, GB - Reviewed by CLIFFORD - June 11, 2016
" Overall good experience the only two cons were that the car was a little dirty and the petrol tank was not full when we picked it up. We had to fill it ,when we left, to full though. "
LONDON, GB - Reviewed by SEAN - June 07, 2016
LONDON, GB - Reviewed by BOB - June 05, 2016
" Excellent check out and check in. Car ran like a dream. Couple of niggles. No windscreen washer fluid and the inside of the windscreen was streaky and blurry. I had to buy glass cleaner and windscreen washer fluid. Otherwise OK. Kathryn was excellent on the desk. "
" Excellent check out and check in. Car ran like a dream. Couple of niggles. No windscreen washer fluid and the inside of the windscreen was streaky and blurry. I had to buy glass cleaner and windscreen washer fluid. Otherwise OK. Kathryn was excellent on the desk. "
LONDON, GB - Reviewed by JOHN - June 05, 2016
" Excellent rates, good service, easy to book "
" Great car, very comfortable, excellent acceleration. Felt pressured to upsize car when at rental desk. Also felt pressure to purchase additional insurance. Upon letting the staffer know I was not going to do either, she completed the rental happily and efficiently. Bonus was receiving a vehicle with GPS - absolutely essential for roads in Britain. "
LONDON, GB - Reviewed by ELIZABETH - June 04, 2016
" A very busy location at Heathrow, and we had to wait an hour, but there was coffee provided, and a good numbering system. Staff were polite and helpful. "
" Efficient. "
LONDON, GB - Reviewed by TOM - June 02, 2016
" excellent experience, diesel car had great mileage,was very comfortable and lots of room for luggage. "
" arrived early but were able to get a car in just a few minutes, recommended a diesel and they were right. "
LONDON, GB - Reviewed by KARIN - June 02, 2016
" Have booked with Auto Europe before with no problems "
" Customer service rep was very polite and courteous. Suggested another more appropriate vehicle on offer which I took. Service was quick and the guys in the lot helped with some unfamiliar aspects on the car. "
LONDON, GB - Reviewed by ADRIAN - June 02, 2016
" Very easy to book a vehicle using the Auto Europe website. "
" Nice clean modern vehicle, economical diesel. Quick and easy at the desk. "
LONDON, GB - Reviewed by DIANE - May 31, 2016
LONDON, GB - Reviewed by ALAN - May 30, 2016
LONDON, GB - Reviewed by JOHN - May 29, 2016
" I have rented from Auto Eiurope many times in the past and have always experienced satisfaction. "
LONDON, GB - Reviewed by HARVEY - May 28, 2016
" Great worry free rental. What I booked is what I got. "
" Very accommodating and thorough company. We have rented for. Europcar for the past number of years, and I don't even shop around for comparisons. Europcar is the best and most economical auto renter out there. "
LONDON, GB - Reviewed by TOM - May 28, 2016
" Car was a little larger than the size I had booked but it came with a Diesel engine and was fairly economical to drive. I was provided with a Mazda 6 station wagon when I was expecting a Ford Focus or similar. Pick up in Gatwick and drop-off in Glasgow went smoothly. I have rented from Hertz in the past and I expect to do so again. "
LONDON, GB - Reviewed by PETER - May 21, 2016
" Very easy to book a car, good customer service "
LONDON, GB - Reviewed by PHILIP - May 21, 2016
" Auto Europe was very pleasant to deal with. They made the various options (upgrade, CDW etc.) available without pressure. The car we had was excellent for our purposes, was almost new and was a pleasure to drive. "
" See above "
LONDON, GB - Reviewed by MICHAEL - May 19, 2016
LONDON, GB - Reviewed by ALAN - May 16, 2016
" Always helpful when you call for answers. "
" Good service experience. A lot depends on the rental location, e.g., Heathrow was busy, but efficient. "
LONDON, GB - Reviewed by VALERIE - May 13, 2016
" All was efficiently dealt with and the Auto Europe online, but I I phoned to make sure with the agent in Maine, USA that there would be no unexpected extra charges or problems once I got to Europcar in the UK. He was very helpful and knowledgeable. He offered his name, a phone number and his extention number should I have difficulties with Europcar in the UK just in case, but said this was really not needed as all would be fine. It was. "
" Unfortunately I collected the car just ahead of a bank holiday which meant large line ups at the multiple desks of Europcar (Keddy) where I had to "take a number" and wait in line.. I was told this was not normal. Upon collection of the car outside, I went through the basic operation with the check-out man, but there was no manual in (any) the hire car and this would have been a help during the following three weeks to check operational queries! But this is a minor point. However, a map of how to return the car would have been a real help as neither google maps nor the Europcar phone number worked! I had to phone the Hounslow Europcar number and be very emphatic to get someone to explain the route from the M25! "
LONDON, GB - Reviewed by ROSS - May 13, 2016
" Very easy to deal with. Great rental rates and seamless at the airport in the UK "
" Seamless, very easy to find. In and out in less than 10minutes "
LONDON, GB - Reviewed by JOHN - May 12, 2016
" easy and less expensive than booking direct "
" cars are adequately equipped, but lack some of the extras you get with Hertz(for example). But they gave me a diesel Golf and got great mileage from a comfortable car. "
LONDON, GB - Reviewed by GRAHAM - May 07, 2016
" I have used Auto Europe several times and have always been satisfied the service. "
LONDON, GB - Reviewed by TERRY - April 24, 2016
LONDON, GB - Reviewed by JOHN - November 04, 2015
" The car provided was excellent and the service very good. I took out the no deductible insurance and therefore they did not inspect the car prior to departure. There was some damage in various areas which I insisted in pointing out. On return they produced a detailed list of prior damage which I think that I should have been told on pick up . They also said there was an additional scratch which I do not think was done during my rental period.. Even with no deductible I think that the customer should be informed of prior damage and the car inspected for the clients peace of mind. "
LONDON, GB - Reviewed by ALEC - October 29, 2015
" Very good trouble free, thank you. Minor concern; Why are we charged local V.A.T. when we are from Canada. "
" Great service, appreciated. "
LONDON, GB - Reviewed by OLIVER - October 22, 2015
LONDON, GB - Reviewed by GILLIAN - October 19, 2015
LONDON, GB - Reviewed by STEVEN - October 18, 2015
LONDON, GB - Reviewed by JIM - October 15, 2015
" Everyone that I dealt with was helpful and friendly. Excellent service. The Vauxhall Astra was comfortable but a little under powered.(trucks were passing me on long hills) Far cheaper than the other companies. "
LONDON, GB - Reviewed by DAVID - October 10, 2015
" Booking online was easy. I realised closer to the date that I needed to extend by 24 hours. Your telephone agents were helpful in giving me quotes and then in setting up the extra time needed "
" Picking up the vehicle from London Gatwick took well over an hour, making us late for a first meeting. The generic Car Rental Office was slow and then the actual check in was also slow. The agent tried hard and very convincingly, to sell me insurance although I demonstrated that I had adequate coverage from VISA. The car damage check was also slow with a significant wait for an agent to be ready for us. Otherwise everything else was very satisfactory. Returning the vehicle was simple and the staff very friendly and efficient. "
LONDON, GB - Reviewed by MALCOLM - October 09, 2015
LONDON, GB - Reviewed by JOHN - October 07, 2015
" Check in and check out went smoothly and the staff were friendly. "
" Internet booking was easy and provided great options. "
LONDON, GB - Reviewed by GREGORY - September 13, 2015
" Agent was very helpful, got an excellent price, information was all correct. "
" Had to wait a long time for service at pick up. Check in agent pressured us very strongly to upgrade to a higher class car. He outright lied to us about how much we would spend on gas as part of his pressure tactics. I'm glad I ignored him but I'm planning to write to Keddy about how misleading and dishonest the agent was. Otherwise the car was excellent and the price was unbeatable. "
LONDON, GB - Reviewed by GEOFF - August 21, 2015
LONDON, GB - Reviewed by CAMERON - August 07, 2015
" We've always used auto europe - they have always had the best deals and the most choice. "
" While booking with Auto Europe was super, the company that I ended up dealing with on the ground (Europecar) was not. On top of a mix up with SatNav, one week into our trip we noticed that the previous renter had switched off the front passenger airbags. We read the manual and figured out how to turn them back on again, but we were not super pleased that we had been driving around like that for half our rental. Maybe you could pass on that the rental company should double check that before sending their cars out on new hires? "
LONDON, GB - Reviewed by IAN - July 27, 2015
LONDON, GB - Reviewed by JAMES - July 07, 2015
LONDON, GB - Reviewed by ANTHONY - June 19, 2015
" Nice car, good pick up and drop off locations. Good Price and excellent Service. Was always a customer service representative available when needed. Great company! "
" Same as above. Nice gentleman at counter. Having the insurance included in the price was a huge factor in making my decision to rent with Auto Europe. "
LONDON, GB - Reviewed by CHRIS - June 17, 2015
" Been using your company for years and always recommend you to anyone looking to rent "
" More interested in upgrading me to another car for a huge upcharge rather than just fulfilling the agreement with the car already paid for. "
LONDON, GB - Reviewed by ANTHONY N - June 15, 2015
" Good service, good rate. "
" Car was clean, well maintained and posed no problems. "
LONDON, GB - Reviewed by STUART - June 09, 2015
" The car rental was easy and everything promised was delivered "
LONDON, GB - Reviewed by NAVROZ - June 07, 2015
" Pleasant experience until on return big surprise in store. "
" Very good deal financially. "
LONDON, GB - Reviewed by JOHN - March 12, 2015
" There was confusion with my booking because of the company merger/changes but the staff were very good and helpful. My only issue is the pressure to pay for upgrading the vehicle when through no fault of mine my vehicle was given to someone with the same name as me. I was offered a 'deal' on a vehicle which would have cost more than my original vehicle per day, the deal that is, an extra 50 pounds per day!! No thanks, please give me what I paid for or upgrade me to the nearest vehicle I paid for as this was not my fault. I was even offered a 'deal' on an upgraded version of the vehicle I paid for but after explaining my budget and the exchange rate would not allow that, the manager gave it to me at the same rate. But they were nice people! "
LONDON, GB - Reviewed by DORON - February 18, 2015
" Everything was exactly as promised. That to me is what service is all about. "
" The car was excellent. All the more appreciated since part of the drive was in a rain storm. "
LONDON, GB - Reviewed by JAMES - December 24, 2014
" The young man who served us was very good. He rectified a problem with the initial car immediately and without any hassle. "
LONDON, GB - Reviewed by PHILIP - December 01, 2014
LONDON, GB - Reviewed by ANGELA - November 17, 2014
" Easy to book and had toll free number from UK when I had to contact to change the length of the rental period. "
" Polite and attentive, lots of cars of various makes to select from. This was the second time this year that I have rented with National at Heathrow and both times were good experiences. "
LONDON, GB - Reviewed by PAULINE - November 15, 2014
LONDON, GB - Reviewed by ANTHONY - November 12, 2014
" I have booked with you for years and continue to do so because of the great rates that you have. "
" I get a little tired of the constant 'upsell' pressure when I pick up a car. If I needed a bigger car, then I would book it with you. If I needed more insurance, then I would buy it at the time of booking. I am used to it now and don't let it bother me but it would be nice if just once I showed up and they simply gave me the car I had ordered. Having said that, the car that I had was a Peugeot 208 diesel and it was very, very good. It was fine around town and good on the motorway and the fuel economy was outstanding. It is one of their smaller cars but quite satisfactory for two adults with two suitcases plus other stuff. Once you have cleared the counter, the pick up is efficient and the return procedures are excellent. "
LONDON, GB - Reviewed by ROGER - November 06, 2014
LONDON, GB - Reviewed by ANTHONY - November 05, 2014
" The process worked smoothly and I believe that I obtained the best value for needs. "
" All the staff at National were courteous and helpful and willingly found a USB adapter for my personal sat/nav device. The vehicle fit the specifications and was clean and in excellent condition. A few quibbles; No provision of a guide to the vehicles instruments and controls. The National map of LHR and access routes shows a 'fuel station" but does not indicate that access is only from a exterior road. Consequently I was not able to refuel immediately before returning the vehicle and had to return the car with the tank only 3/4 full. On returning the vehicle I was told that I would be charged 3 UK pounds per liter; an exorbitant price not quoted anywhere prior to the return. "
LONDON, GB - Reviewed by JOHN - November 04, 2014
LONDON, GB - Reviewed by SAMANTHA - November 02, 2014
" honestly, would NEVER rent any other way. Always easy, straightforward and amazing prices. At booking I price checked my rental through AutoEurope with the company my car was going to be with and it was at least half as much again. "
" A little slow checking in, but it was 11 pm. Received a free upgrade to diesel and automatic, which was really appreciated. Drop off was amazingly quick and efficient. "
LONDON, GB - Reviewed by BRIAN - November 01, 2014
" Auo Europes web site was great "
" A little busy at the National counter when we picked up however National staff were very helpful "
LONDON, GB - Reviewed by ROBERT - October 28, 2014
LONDON, GB - Reviewed by FRANCIS - October 24, 2014
" Overall we had a good experience with Auto Europe. When we booked the car on line we reserved a smaller vehicle because we were going to the Lake District and to Cornwall where the roads are often narrow. When we picked up the car the attempts to up sell us were somewhat frustrating. Finally we were told to pick anycar out of a certain lot with no up charge. All the cars in the lot were larger than we wanted. The agent had the best of intentions but sometimes a bigger vehicle is not an advantage.. "
" See above. "
LONDON, GB - Reviewed by MALCOLM - October 23, 2014
" Everything worked well when making a last-minute booking. "
" Seemed to be entirely satisfactory - the hand-over worked smoothly at pick-up and drop-off and the information on damage to the car (there were some minor scuffs previously reported) was straightforward. "
LONDON, GB - Reviewed by GEORGE - October 22, 2014
" No problems. Nice clean car "
LONDON, GB - Reviewed by GERALD - October 21, 2014
" A bit sneaky about trying to upgrade car for extra fee. "
LONDON, GB - Reviewed by WILLIAM - October 19, 2014
" I like being able to see all the costs and that they seem reasonable. The web site is easy to use. Although I wondered if there was a slight bias - National and Europcar were always the cheapest. "
" National became Europcar, but the experience was just as satisfactory. There were several suggestions to upgrade; refusals were accepted without comment. "
LONDON, GB - Reviewed by DAVID - October 18, 2014
LONDON, GB - Reviewed by ROGER - October 17, 2014
" Excellent website - making a booking is quick and easy. Ability to immediately print a confirmation is good so that it can be presented at time of car pick up. "
" Fast and efficient. Ability to choose a car on the lot is useful. Car was not too clean on the outside which makes it difficult to see any damage that might already present. Car return is easy and quick. "
LONDON, GB - Reviewed by TIMOTHY - February 19, 2013
" I was surprised there was a wait for the car upon arrival at the National office. When I rented at LGW, it was a smoother experience. "
LONDON, GB - Reviewed by JANUSZ - February 05, 2013
" Satisfied with the car and the overall rental experience. I would like to be able to request a diesel car when I make a reservation. "
" On the car that I rented, the 12v sockets by the gear lever and under the centre armrest appeared not to work for some reason. "
LONDON, GB - Reviewed by GRAHAM - January 30, 2013
" i've used Auto Europe for the past 10 years on a twice yearly basis. ease of booking and excellent service "
" Fast, polite and efficient service at time of pick up. Fast service and again polite workers at time of drop off "
LONDON, GB - Reviewed by PETER - January 29, 2013
LONDON, GB - Reviewed by MADS - January 09, 2013
" In the past I have had only good experiences with Hertz, but this time I was disappointed with their commitment to customer service. 1. I specifically requested a diesel vehicle and was given a gas powered one, adding to the overall cost of travel. 2. I was travelling in Europe during winter and required to take out additional insurance. As it happens I ended up in a winter storm and poor driving conditions. Here winter tires would have been safe and appropriate option, rather than the standard formulaic car upgrade (4-wheel drive), again adding considerably to the overall cost of driving. Offering winter tires should be standard for all car rental companies, putting customer safety before company profits. "
LONDON, GB - Reviewed by MRS MORELLA - January 08, 2013
" Overall excellent service. Rental arrangements with National car rental were very satisfactory and gave us no cause for concern. "
" See above "
LONDON, GB - Reviewed by ALAN - January 05, 2013
" Good cars and pleasant office assistants. The cars all seem to be well equiped and late models. Particularly liked the Hyundai IZ3.5 we had this time and will look for this model again on future rentals. Dis not like the Peugeot we had during a rental we had about ten days bofore this one. Would like to have a manual available for the cars as it is often difficult to know what all the features on the units are for. "
" Veryy pleased "
LONDON, GB - Reviewed by ROGER - January 02, 2013
" Brilliant, First time that I have taken a car from Hertz through you ....best service in 15 years! "
" Fab service on pick up and returm. Clean car "
LONDON, GB - Reviewed by ALAN - December 21, 2012
" Great rates and suppliers. Choice of cars very good. "
" Good choice "
LONDON, GB - Reviewed by BARRY - December 21, 2012
" Very easy to deal with.. You always seem to offer extras.. ( I had no charge for the extra driver).. Thanks.. I will rent with you again when I go back to the UK in the spring.. !! "
" There were cars waiting.. ( i had choice of different models ).. the people who work at National.. Europe Car are very helpful.. When I returned the car at 7am.. there were people there to check the car in and very quickly give me my final bill.. and then take me back to the airport. "
LONDON, GB - Reviewed by JOHN - December 18, 2012
LONDON, GB - Reviewed by PAULINE - December 13, 2012
" A fob for unlocking the doors would have been preferable to a key, as the locks frequently froze. Otherwise the car was great. "
LONDON, GB - Reviewed by MARTIN - December 10, 2012
" Excellent service at economical rates. Thank you! "
" Ditto "
LONDON, GB - Reviewed by MARGARET - December 07, 2012
" Disappointed to find that when I went to pick up the car that the contracted amount was not honoured and I had to pay additional fees/taxes. The amount wasn't too significant but was entirely unexpected. "
LONDON, GB - Reviewed by ANTHONY - December 02, 2012
" When a car is booked it would be helpful if the pickup location was advised right upfron as my initial choice would have necessitated a courtesy car to pick me up. When I discovered this I immediately cancelled the contract without any problem so kudos to you. "
LONDON, GB - Reviewed by GEORGE - November 24, 2012
" Great service for past 10 years "
" Previously good, but this time car replaced mid contract due for service. Paid one full tank gas charged for 2. Still await resolution. Tire damage found immediately on return. Blamed on me. "
LONDON, GB - Reviewed by JUSTIN - November 21, 2012
" at london city airport there was no one at the return area. the only hertz staff were at the rental desk inside the terminal. they were friendly, but no one was able, at that time, to check the vehicle's gas level, `condition`, etc, which means that I don't know if they will "find" something for which to charge me after the fact. There was also no signage to let me know where to go from the car return area in order to check the car back in. I sort of had to find my own way which was frustrating, time consuming, and could have been easily solved. "
LONDON, GB - Reviewed by GEORGE - November 17, 2012
LONDON, GB - Reviewed by MICHAEL - November 15, 2012
" A better, more detailed, map of the return location would be more than welcome... "
LONDON, GB - Reviewed by WALTER - November 15, 2012
LONDON, GB - Reviewed by JIM - November 13, 2012
LONDON, GB - Reviewed by PETER - November 07, 2012
" Very satisfied "
" It AWLWAYS takes too long to get the paperwork done. This time it was 25 minutes. I have had instances of 45 minutes to 60 minutes. In North America Check in usually takes 5-10 mins max. In UK it seems as if you want to buy the car. Also all the conditions that they require to add a second driver are rediculous. On this occasion they required a copy of the second drivers Rental home agreement or a utility bill addressed to them, in addition to Drivers License. Crazy. We gave up and did not add second driver. "
LONDON, GB - Reviewed by CHRISTOPHER - November 01, 2012
" Very disorganized. Took me one and a half hours to get the correct vehicle "
LONDON, GB - Reviewed by ROGER - October 31, 2012
LONDON, GB - Reviewed by JOHN - October 29, 2012
LONDON, GB - Reviewed by MARTIN PAUL - October 29, 2012
" We are repeat customers, so we are familiar with the process. Very reliable. No surprises. "
" Hassle-free. We could always hope for speedier pick-up from Heathrow Airport, but not really a problem. Check-in and return were both fast.. Staff were courteous. "
LONDON, GB - Reviewed by DIANNA - October 27, 2012
" The car I was given was awful. It was a Vauxhall - it is way too big and very difficult to see out of the front driver side because of the design of the car. This vehicle should be taken out of Europcar's stable of cars "
LONDON, GB - Reviewed by KEITH - October 26, 2012
" Very good, good choice and well explained "
" Found it very hard to understand staff at the rental pickup point, they could not speak english very well, other customers were having the same problem,it was very frustrating, "
LONDON, GB - Reviewed by GRAEME - October 21, 2012
" i had no issues or problems though pick up process was slow "
LONDON, GB - Reviewed by RICHARD - October 16, 2012
" The 'Specials' are misleading - the only way to find out pricing is to submit a test booking. Pricing differences between cars are sometimes due to whether local fees are included or excluded, so it is hard to compare. There is no reward for long-term loyalty (I have been using Autoeurope exclusively for 10 years, but each booking is registered as a new customer). That said, I AM satisfied with what you do, your bookings are accurate, and your people deal with questions and changes very efficiently. I frequently recommend Autoeurope to many friends and acquaintances. "
" We specifically wanted a diesel, but that was apparently a different class (unlike other rental companies at Heathrow). However, Hertz eventually waived the upgrade charge and gave us a very good diesel vehicle for the same price. The process was slow - it took us one hour to get out of their facility. But they were friendly and accommodating. "
LONDON, GB - Reviewed by GREGORY - October 15, 2012
" Staff was very helpful and efficient. "
LONDON, GB - Reviewed by NADINE - October 14, 2012
" The representatives on the phone don't have the same knowledge about thrid party liability and depending on who you speak to, they will give you different information. Better training of your staff on this issue is much needed. "
" Car was not ready at 10 am as booked. Had to wait until 11 am for car. The representative was confused about third party liability and wasted a lot of time on this issue when I was already covered with auto europe. She was not customer friendly as she was trying to rush me to serve other customers. She did not inform me that the car had a special way to start it. I had to go back to ask for someone to show how to start the car and she made me wait for 45 minutes for someone to come and show how to start the car. So by the time I left it was noon and I should have been gone by 10h20 at the latest. Finally, she did not explain that this was a blue motion car and that the engine would stop when I would be at a stop. Customer service was awful. "
LONDON, GB - Reviewed by BRIAN - October 14, 2012
" It would be helpful to know the rental company before making booking "
" Not unusual but Avis had no cars available in the category ordered. Offered smaller Audi A3 or 7 passenger Peugot 5008 neither of which ideal. Had a 'take it or leave it attitude' . Very unhelpful. Also tried hard sell of insurance, GPS and phone "
LONDON, GB - Reviewed by ALEXANDER - October 14, 2012
LONDON, GB - Reviewed by ROBERT - October 13, 2012
" Improve lack of personal assistance at time of car vehicle inspection and clarification of vehicle operational items. i.e. no instruction book in vehicle "
LONDON, GB - Reviewed by BRADLEY - October 09, 2012
LONDON, GB - Reviewed by KEN - October 06, 2012
" Very happy with check-in/out process and the great help we had orienting to the car. "
" Very helpful, respectful, efficient staff. "
LONDON, GB - Reviewed by PHILIP - October 06, 2012
LONDON, GB - Reviewed by MARGARETA - October 01, 2012
LONDON, GB - Reviewed by MICHAEL - September 28, 2012
" Being able to self [INVALID] a car within the group size chosen was a pleasant surprise "
LONDON, GB - Reviewed by HERB - September 28, 2012
LONDON, GB - Reviewed by PETER - September 28, 2012
" No real info was given on how to find the return location for the car. This was the only problem I experienced. "
LONDON, GB - Reviewed by ALLAN - September 21, 2012
LONDON, GB - Reviewed by ROBERT - September 21, 2012
LONDON, GB - Reviewed by DAVID - September 20, 2012
" Satisfactory "
" Car requested was not available "
LONDON, GB - Reviewed by PHILIP - September 19, 2012
" I have used Autoeurope for many years now for rentals in the UK and France, and have always had exemplary service. "
LONDON, GB - Reviewed by DANILO - September 17, 2012
LONDON, GB - Reviewed by CHRISTOPHER - September 17, 2012
" Extrememly good prices; effcient and helpful staff. I have been ysing them for bookings in Europe for the past decade. "
" Tiny car, very bashed about, not terribly clean. I much prefer Europcar. "
LONDON, GB - Reviewed by RICCARDO - August 31, 2012
" Very helpful staff (Elizabeth) that allowed me to book a rental at very short notice. I did have to ask for a different option to avoid a one way fee but once I had pointed this out, I was offered a suitable rental option "
" Initially I had a very good impression however it turned out there was damage to one of the tires which I do not believe we caused however they told us they would count it as damage against us - claim now in progress... "
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