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FAQ

FAQs Categories

Web Site FAQs

  • Where does my request go?

    Your encrypted request is emailed to our Internet Department. A reservationist will review your request and email you a completed quote, usually within a few hours. When you receive your completed quote from us, you can then confirm it by paying for it if you choose to do so. After we send you a final quote, we will make a temporary, non-binding reservation in your name in order to lock-in the rate we quoted you. If any sale or promotion applies to your reservation, our email response will notify you of the impending deadline. By sending a request to us, you are not under any obligation to rent a car.

  • Will I have to complete a driver profile after I make a booking?

    We only require a driver profile to be filled out whenever special arrangements must me made for a client to pick up a car. These situations include before or after hours pick-ups, hotel deliveries, and meet and greet services. The completion of the driver profile expedites the confirmation of the service. It also allows all rental paper work to be filled out prior to the client's arrival. We will notify you via email only if you need to complete a driver's profile form

Car Rentals FAQs

  • Am I able to rent a car with out a credit card?

    Depending if Auto Europe has contracts with a supplier that allows a cash rental in the location you are looking for then it is possible. In order to do a cash rental you would be required to take the inclusive rate and payment to Auto Europe would still be required prior to departure. At time of pick up you will be required to show your reservation voucher and leave a cash deposit with the supplier.

  • Can I present my debit card at time of pick up?

    Many car rental suppliers do not accept debit cards at pick up. In the event the supplier does accept debit cards the rental would be treated as a cash rental.

  • Can you guarantee that the car listed on my voucher is the specific car I will receive?

    Like all car rental companies, Auto Europe cannot guarantee the make or model of the rental vehicle you will receive, what can be guaranteed is the transmission and size of the vehicle. If you would like a specific make or model we will be more the happy to request it for you, however we still cannot guarantee it.

  • How can I confirm my reservation with payment?

    If you do not feel comfortable sending your credit card details by email please visit our secured server for credit card payment or call us toll free at 1-888-223-5555 and one of our reservations agents can take your payment over the phone.

  • How can I reach Auto Europe if I am overseas?

    Auto Europe provides toll free phone numbers from most countries if you should need assistance after departure. If available the phone number will be listed in the Terms & Conditions area of your rental voucher. Check our list of countries where toll free calling to Auto Europe is available. Please take note that Emergency roadside assistance numbers will be provided locally by the rental company.

  • How do I pay for my rental?

    Auto Europe gladly accepts American Express, Mastercard and Visa. Personal Checks are also accepted providing you purchase CDW and Theft Protection on your rental. At this time we would like to advise that personal checks are not accepted locally.

  • How is my rate guaranteed?

    All rates are guaranteed in Canadian Dollars and for most reservations we only require a partial pre-payment.

  • How quickly will my reservation be confirmed?

    Most Auto Europe reservations are confirmed within 20 minutes after making payment. If making a last minute reservation (pick up within the next 48 hours) we strongly suggest you contact our reservations center toll free at 1-888-223-5555.

  • I did not receive my reservation voucher, how can I obtain the voucher?

    Please call us toll free at 1-888-223-5555 and a reservations agent will gladly send a copy to you by fax or email (PDF or HTML format), or you are always to complete our Reservation Look Up Form to view a printable copy online.

  • Is there a fee if I need to cancel or change my reservation?

    There is no fee to change a car rental booking provided that you contact Auto Europe before the end of the rental period. All changes must be processed by Auto Europe and not through our overseas affiliates. There is no fee to cancel a car rental booking provided that you contact Auto Europe three days prior to your date of pick up. A fee of $75 CAD will occur with any cancellations within three days. If you fail to notify Auto Europe of your cancellation and are considered a 'no show', the cancellation fee is 100% of the rental.

  • What do I need to pick-up my car?

    To pick up your rental you will need a reservation voucher from Auto Europe. A reservation voucher contains specific information needed by the car rental supplier at time of pick up. Reservation vouchers will be either faxed or emailed to you immediately once payment is applied to the reservation. Reservations made online can be mailed to you upon request. Please feel free to take a look at our Sample Voucher for more information.

  • What if I find a better rate for a rental car?

    One of the many great things about Auto Europe is our rental rates and services are guaranteed to be the very best in the industry. If you come across a lower price from a competitor and the rate is on a comparable vehicle including the same terms, locations, and surcharges we will be glad to beat the price for you. Please complete our Guaranteed Best Rate form if you have found a better rate with one of our competitors.

  • What is the difference between a basic rate and an inclusive rate?

    If you select a basic rental rate your price will include value added tax (VAT), public liability insurance, fire insurance and unlimited miles. If the inclusive rate is selected it will include everything in the basic rate plus collision damage waiver (CDW) and theft protection for the rental vehicle.

  • What kind of insurance is available for my rental car?

    At this time we strongly suggest you to visit our driving information section for the country you will be traveling to or our detailed insurance information page as insurance coverage is different from country to country.

  • When can I contact your reservation center?

    Our Auto Europe reservations center is staffed with knowledgeable friendly agents ready to help you in anyway at any hour of the day! Please feel free to contact us 24 hours a day, 7 days per week on our toll free reservations line 1-888-223-5555 or make a reservation online.

  • Where is the Auto Europe counter located?

    Auto Europe does not represent any particular car rental company we are an independent wholesaler. At time of booking the name of the car rental company and where their desk is located will be provided at the top of your reservation voucher.

  • Will Auto Europe accept my airline miles or credit card points towards my rental?

    Auto Europe does not accept credit card points or airline miles towards car rentals. We strongly suggest for you to check with the car rental company locally when you pick up your rental.

  • Will I need an International Drivers License to drive in Europe?

    An international drivers license is required in several European countries and is strongly recommended if you are planning to travel to a country where English is not the dominant language .

Specialty & Sports Car FAQs

  • Are there any fees for changing or canceling my reservation?

    Specialty car reservations may be changed or canceled without penalty up until 3 days prior to schedule start of rental. Cancellations and changes after this period may be subject to a minimum charge plus delivery fee if the vehicle has been dispatched to scheduled delivery location. All changes and cancellations must be processed by Auto Europe and not through our overseas affiliates.

  • Do you have toll-free service from overseas?

    Toll Free Service From Overseas - Instructions will be provided with your confirmation voucher, so you may contact us toll-free should you require assistance after departure.

  • How do I pay for my reservation?

    Because of the high value of specialty vehicles, 2 major credit cards must be provided at the time of rental. Auto Europe accepts American Express, MasterCard, Visa, and checks.

  • How do I pick-up my vehicle?

    Arrivals in airports and other public places will be greeted with a hand-held sign. Vehicles may also be delivered and returned to hotels and other locations.

  • How is my reservation confirmed?

    A detailed confirmation voucher will be sent to you. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day.

  • How quickly can I make a reservation?

    We prefer a minimum of 24 hours notice for specialty car reservations.

Chauffeur Service FAQs

  • Do you have Meet & Greet Services?

    You will be greeted in airports and other public places with a hand-held sign. We can also meet you at your hotel and in other locations.

  • Do you have toll-free service from overseas?

    Instructions will be provided with your confirmation voucher, so you may contact us toll-free should you require assistance after departure.

  • Do you offer customized services?

    Yes, but additional advance notice is required to prepare custom itineraries, motor-coach services, and other special requests.

  • How can I pay for chauffeur services?

    Auto Europe accepts American Express, MasterCard, Visa, and checks.

  • How is my reservation confirmed?

    A detailed confirmation voucher will be sent to you. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day.

  • How quickly can I reserve chauffeur service?

    We are able to accommodate most chauffeur reservation requests with as little as 3 hours advance notice. Services must be fully pre-paid, and credit card information will be kept on file for any extra charges (such as additional time/mileage, cellular phone bills, etc.)

  • Is there a fee if I cancel my reservation?

    Reservations are fully refundable up until the time the driver and vehicle depart the garage. A penalty will be applied to 'no-show' bookings.

  • Is there a fee if I change my reservation?

    There is no fee to change reservations for chauffeur services.

Transfer Service FAQs

  • Do you have toll-free service from overseas?

    Instructions will be provided with your confirmation voucher, so you may contact us toll-free should you require assistance after departure.

  • How can I pay for transfer services?

    Auto Europe accepts American Express, MasterCard, Visa, and checks.

  • How is my reservation confirmed?

    A detailed confirmation voucher will be sent to you. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. In either case, a copy is mailed the next business day.

  • How quickly can I arrange for transfer services?

    We are able to accommodate most transfer reservation requests with as little as 3 hours advance notice. Services must be fully pre-paid, and credit card information will be kept on file for any extra charges (such as cellular phone services, etc.)

  • How will I find my transfer driver?

    Arrivals in airports and other transportation hubs will be greeted with a hand-held sign.

  • Is there a fee for canceling my reservation?

    Reservations are fully refundable up until the time the driver and vehicle depart the garage. 'No-show' bookings will be charged the full cost of the transfer.

  • Is there a fee for changing my reservation?

    There is no fee to change reservations for transfer services.

Membership Account FAQs

  • How do I become a member?

    There are two ways to sign-up. You can either go directly to our sign-up form or you can simply complete a request as you normally would. After you send in that request, you will have an opportunity to sign-up. If you choose to do so, when you go to the sign-up form, the information you provided for your request will be pre-filled in the sign-up form.

  • How do I log-in?

    Once you sign-up, we automatically log you in. When you are logged in, you will see a small bar in the upper left corner of the screen welcoming to you our site. If you already have set up an account but have logged out, you can either click on the 'Log-In' button on our menu bar which takes you to our log-in page or, if you are on our home page, you can use the log-in area on it.

    Helpful Hint: If you click on the check-box stating 'Save my password on this computer', you will remain logged in on that computer whenever you visit our site. However, if you go to our site on another computer, you will have to log-in again. If you do not check this box, you will have log-in each time you visit our site.

  • How do I log-out?

    To log-out, go to the My Account page by clicking on the 'My Account' button in the menu bar, and then click on the log-out icon or link in the Log-Out section. If you log-out, we cannot pre-fill any of the form fields for you when you make a request. You will need to log-in again for that work.

  • How do I manage my account?

    To manage your account, go to the My Account page by clicking on the 'My Account' button in the menu bar (it only appears when you are logged in), and click on the icon or link in the Account Management section. That will bring you to a page summarizes all of your account information. If you need to update an item, you can click on the 'Update' link next to it and you will be provided with a form to make your changes.

  • Is my credit card information stored in my account?

    No. We do not store any credit card information in your account.

  • What about my privacy?

    Your privacy is very important to us. As long as you do not share your member name and password with others, no one will be able to see or edit your personal information. For more information, please read our privacy policy.

  • What if I share my computer?

    If you share your computer with others, you should log-out when you are done with your session on our web site. And, when you log-in, make sure that the check-box next to 'Save my password on this computer' is unchecked. Taking these steps will ensure that the next person using the computer will not have access to your account.

  • Why should I sign-up?

    When you sign-up to be a member on our site, you will be able to save time filling out requests. Once you have joined and logged-in, each time you send us a request, we will pre-fill the submission form with your personal information so that you do not have type the same things again and again. We also give you the opportunity to sign-up for our email newsletter which will keep you up-to-date on the latest specials and incentives we're offering.

    Please Note: You do not have to sign-up to use our site. Although this feature is designed to make our site easier to use, you are not required to become a member in order to book a travel service with us.

Additional Questions

  • Contact us

    If you cannot find the answer to your question in one of the sections above, please contact us.
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