When my flight was delayed and had to call the customer service centre, the agent was friendly and helpful. She took the initiative to contact the local car rental company to update my flight information and new arrival time. This was followed by a confirmation email.
About the service from the local car rental company - DOLLAR
As the flight was delayed and did not get in after the regular hours of the car rental company, an agent stayed behind to ensure I was able to pick up the car 40 minutes after the usual closing time. She was friendly and polite despite the late hours. The rental car was clean, and well maintained.