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About the service from the local car rental company - ECR EAST DER
Car was one way rental from Salerno to Florence. Vehicle had damage to both sides on pick up. Salerno office assured damage was recorded- the vehicle record did indeed describe damage to side panels. On return to Florence office the agent stated that damage was far more extensive than recorded at pick up (I am sure we did not sustain any additional damage to vehicle). I filled a disagreement form on drop off. Not yet clear on final outcome. AutoEurope rental has 0 deductible- but I am not happy with Europcar seeming to attempt to shift responsibility for damage.
Reviewed by: AURELIO - October 5, 2012
About the service from Auto Europe
About the service from the local car rental company