Our request to change the drop-off location was dealt with by e-mail very quickly and effectively.
About the service from the local car rental company - ECR EAST DER
I arrived at thr Modena location at the prescribed time to find no one there. We waited 45 minutes before someone was able to help us, only after we inquired of an ajacent business. Turns out they could have helped us right away, but we did not know that. A note on the door merely said he was away temporarily along with a cell number (we did not have a mobile). The one person staffing the location was dealing with a client problem off-site, but we did know that till we had waited too long. This was not done well, especially as we had a reservation.
At the drop-off in Rome (Termini), the staff were very helpful as we had suffered damage to the car a few days before and assisted us in getting everything dorted out to ur satisfaction.