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    CUSTOMER COMMENTS LUCCA

    Lucca, Italy: 4 Reviews Available

    Average Rating for Lucca:
    customer review star rating
    3
    1
    0
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    Page 1 of 1

    Showing Results 1 to 4

    • Reviewed by: PAUL - October 25, 2016
    • About the service from Auto Europe
    • I made two car rentals for our trip to Italy. The first went very smoothly. The second involved a pick up in Lucca, which I missed by a week. Upon contacting Auto Europe they arranged another car and assurance that I would be refunded for the mistake. Everything worked out to our satisfaction. I have used Auto Europe before and will continue to do so
    • About the service from the local car rental company - EUROPCAR
    • One of my rentals was a no show because of mixed up dates. Europcar was able to find me a substitute so that our trip was only interrupted by one day. Always satisfied in the past and will continue to use Europcar in the future. Your office personel in downtown Lucca were especially helpful.
    • Reviewed by: JOHN - October 13, 2016
    • About the service from Auto Europe
    • Easy to rent the car online and the car on the website is virtually exactly the car we got. I ordered the GPS because friends told me to. Not sure if this is already on the site but there should be a STRONG recommendation to order the GPS if not bringing your own as I can't imagine driving in Italy without it.
    • About the service from the local car rental company - EUROPCAR
    • Everything worked out perfectly. We showed up at the specified time and our very clean car was ready. We had never used GPS which turns out is very simple but the staff member at Auto Europe was very pleasant and carefully went over it with me twice to ensure I understood it - so glad we ordered that in advance as it was essential!! Great little car and easy to drop off when we were finished.
    • Reviewed by: DAVID - October 25, 2014
    • About the service from Auto Europe
    • Last minute change (by Skype) was made to change pick up city and move to the next morning. Agent was helpful and booking was done perfectly.
    • About the service from the local car rental company
    • No problems at all.
    • Reviewed by: JOHN - October 1, 2012
    • About the service from Auto Europe
    • There w ere problems extending the rental for a day,I was put on hold for 5min then Hertz did not receive a fax, so was charged the regular rate for 1 day.
    • About the service from the local car rental company
    • Better communication with Auto Europe.
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